IT Service Delivery Manager - Investment Firm, London - TWE43518
- Hiring Organisation
- twentyAI
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
implement automation and workflow improvements using ServiceNow and other tools. Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth. Escalation & Issue Resolution: Serve as the primary escalation point for complex technical problems, ensuring swift and effective resolution. Service Excellence … Maintain service-level targets while upholding a consistent, high-touch support experience across all European offices. Continuous Improvement: Analyse trends, survey data and ticket metrics to identify improvement opportunities and drive service enhancements. Process & Documentation: Maintain and enhance helpdesk procedures, documentation and internal knowledge bases. Performance Metrics ...