2 of 2 Permanent Performance Monitoring Jobs in Berkshire

Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts, driving customer satisfaction, service level agreement (SLA) compliance, commercial performance, and revenue generation. The role is responsible for managing the full contract lifecycle, maintaining strong customer relationships, mitigating contractual risks, and ensuring alignment with Cornerstone … contract lifecycle. Collaborate closely with Technical Experts, Strategic Account Leads, New Business Managers, Legal, Finance, and Operational teams to deliver successful customer outcomes. Performance Management & Reporting Monitor contract performance against agreed SLAs, KPIs, and commercial commitments. Identify, assess, and mitigate contractual risks, issues, and performance concerns. Prepare ...

with internal departments and operational stakeholders to ensure a seamless service experience. Escalate critical or high-priority issues where necessary to minimise service disruption. Performance & Service Delivery Monitor open work orders and ensure service level agreements (SLAs) are met. Track outstanding actions and proactively follow up to drive timely … resolution. Maintain accurate service records, job updates, and customer information. Produce operational reports and assist with performance monitoring activities. Process Improvement Support the upkeep of operational procedures, knowledge articles, and service documentation. Identify recurring service issues or process inefficiencies and recommend improvements. Contribute to the continuous enhancement ...