4 of 4 Permanent Problem Management Jobs in Berkshire

issues are resolved quickly while maintaining clear communication with stakeholders and technical teams. During quieter periods, you will also support the Incident and Change Management processes , ensuring operational governance and service continuity. Key Responsibilities Major Incident Management Lead and coordinate the response to P1/high-severity incidents … documentation and reporting Requirements 6-10+ years' experience working as a Major Incident Manager Strong knowledge of ITIL processes , particularly Incident, Change, and Problem Management Experience working in high-pressure operational environments Strong understanding of IT infrastructure and applications Excellent written and verbal communication skills Strong analytical ...

Desirable: experience using M365 Security Controls Ensure CLS internal systems are managed to the highest standard by following industry best practice Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes Actively contribute to the development of existing … projects applying both significant communications, organisational and technical skills to achieve successful outcomes. Strong collaboration skills with senior stakeholders, peers and the project management team Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service. ...

business-critical incentive compensation platform. This is a hands-on role where you’ll act as the single point of accountability for incident, problem, and change management, ensuring the day-to-day stability of commissions operations while working closely with Sales Ops, Finance, IT, and SAP Support. … Responsibilities Lead daily production support operations, managing incident queues and maintaining SLA performance Own end-to-end incident and problem management, including RCA and corrective actions Plan and execute configuration changes, releases, and regression testing (CAB governance) Maintain application configuration (plans, rules, rate tables, hierarchies, security) Oversee ...

enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion a 'security … hardware, including hardware/software RAID Experience contributing to technical projects Knowledge of data centre operations, processes, and controls Working experience in Incident and Problem Management Excellent troubleshooting skills Soft Skills A problem solving mindset and analytical thinking Strong communicator and collaborative team player Passion for cybersecurity ...