4 of 4 Permanent Problem Management Jobs in Berkshire

capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team's ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance. This role focuses on ensuring … supporting Finance run smoothly, are continually improved, and deliver great user experiences. You will operate at the intersection of DT, vendors, and the business, driving proactive service delivery and problem-solving for all of FinTech. You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial for managing expectations with vendors … and internal Digital Transformation, while maintaining a user-centric focus in all service management processes. What will be your key responsibilities? Prioritize and solve service improvements, changes, and escalations. Translate technical concepts and ITIL processes into actionable service outcomes. Track and improve service metrics. Contribute to the design and upkeep of service catalogues and knowledge bases. Support major incident More ❯

wired and wireless networks and devices Ability to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Keywords - assistant network manager, Networks, network manager, networking, switches, network infrastructure, routers, firewalls, firewall, malware, Active More ❯

adhere QA delivery of services against defined ePos standards Impact assess changes to the ePos solutions Attend governance meetings QBR's Responsible for assuring ePos changes through the change management process Co-ordinate the business continuity planning and regular DR Activities. Ensure that Audit points relating to POS are actioned within agreed timelines supporting with providing appropriate evidence. Technical … cost and/or time Review all RFCs and changes pertaining to the ePos landscape as part of Primark's Change Control process Support technical teams during Incident and Problem management activities Manage risk identification and risk mitigation strategies associated with the architecture Carry out Regular reviews of outstanding defects with 3rd parties, service, business stakeholders and ensure … and ability to escalate when necessary Flexibility when it comes to supporting new technologies and a fast learner Proficient in creating and maintaining documentation with attention to detail Excellent problem-solving skills Highly motivated and supportive/team player with a strong service ethic Ready? Good - because we can't wait to see what you can offer. You'll More ❯

performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users More ❯