checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯
checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯
held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise* Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA* Resolve tickets at all levels (first through to third line)* Set up and maintain complex physical and virtual Windows server environments* Configure and troubleshoot basic network and switch management* Install More ❯
Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
MRJ Recruitment
ability to troubleshoot and optimise end-user hardware/software will be key to this role. Key Responsibilities: Capture, validate, and respond to customer needs professionally Manage tickets, ensure SLA compliance, and escalate as needed Investigate issues across applications, servers, cloud services, and databases Detect data anomalies, identify root causes, and implement fixes Maintain availability and performance of key systems More ❯
load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching More ❯
of all assets installed. This role is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. It is also critical to meet ServiceLevel Agreements (SLA’s) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What you’ll do Drive adherence to company safety policies, operational efficiency, and core values. More ❯
including Engineering, Design Delivery, Programme Leads, and Vendor Management Contribute to digital transformation initiatives, driving the adoption of automation and innovative tools Respond to design queries and concessions within SLA Analyse design quality data to identify areas for improvement Support and lead RMSV processes focused on design efficiency and outcomes Required Skills: Telecoms industry expert with strong knowledge of mobile More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
WeAreTechWomen
right data and support in place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI's. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership in achieving strategic goals and monitor … right data and support in place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI's. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership in achieving strategic goals and monitor More ❯
be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯
are delivered in line with expectations, know the projects in flight Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA Maintain strong relationships within the customer Own all cases and responses, use other teams to input as required Ensure all customer contact details are updated in the CRM Onboard new … processes, upsell revenue lead indicators. Written, Verbal and Numerical literacy is a must Must be organised and attention to detail oriented Key Measures of Success Net value retention Achieve SLA targets Customer satisfaction survey CSAT Revenue Growth EBSTA score Excellent benefits are on offer with this role. More ❯
are delivered in line with expectations, know the projects in flight · Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA · Maintain strong relationships within the customer · Own all cases and responses, use other teams to input as required · Ensure all customer contact details are updated in the CRM · Onboard new … processes, upsell revenue lead indicators. · Written, Verbal and Numerical literacy is a must · Must be organised and attention to detail oriented Key Measures of Success · Net value retention · Achieve SLA targets · Customer satisfaction survey CSAT · Revenue Growth · EBSTA score Excellent benefits are on offer with this role. More ❯
About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global More ❯
