7 of 7 Permanent SLA Jobs in Berkshire

working closely with Vendors and Suppliers alike. Responsible for the resolution of Incidents raised against Configuration and Discovery tools, ensuring Incidents are resolved within SLA and Root Cause Analysis is completed and acted on where appropriate. Measure, monitor and report on the quality of the data in the Configuration Management ...

release products Provide training material for video based training content. Provide stats for the head of customer care in relation to the department SLA’s Experience: A university degree with includes Accountancy 6 Months Customer Service Experience A passion for software (the successful candidate will be supporting our software ...

release products Provide training material for video based training content. Provide stats for the head of customer care in relation to the department SLA’s Experience: A university degree with includes Accountancy 6 Months Customer Service Experience A passion for software (the successful candidate will be supporting our software ...

Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged ...

shifts between 8.00am and 6pm. The role involves. Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise ...

harmonize policies and procedures for passive products, campus connect, pre-cabling, and cross-connects globally Assist local teams to reduce lead times (OLA/SLA) and improve service delivery Actively manage suppliers of passive hardware within your region Oversee capacity management database implementation and final accountability Serve as the point ...

outsourced FM partners -Strategic input into future facilities, expansions, testing & handover -Operational & capex budgets, cost optimisation and asset-level P&L awareness -KPI, SLA and facility-health reporting that actually drives decisions -Risk management, compliance, incident response & business continuity -Senior escalation point for major incidents — steady hands required ...