13 of 13 Permanent SLA Jobs in Berkshire

resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools ...

level along with the Account Manager.**Job specifics/responsibilities:*** Lead the resolution of incidents, coordinate customer service requests, and ensure Service Level Agreements (SLA) are consistently met.* Analyze trends to spot recurring issues, drive root cause fixes with functions, and turn reactive support into proactive service excellence* Understand customer ...

offboarding. Leading sourcing activities, competitive tenders and commercial negotiations. Building strong partnerships with key technology suppliers and service providers. Driving supplier performance through robust SLA, KPI and governance frameworks. Managing supplier reviews and identifying opportunities to improve quality, innovation and cost efficiency. Working closely with Digital, Procurement, Finance and Service ...

configuration items (CIs) are accurately mapped within a consistent, scalable hierarchy. Customer Service Management: Architect CSM solutions covering case management, customer engagement, customer workspace, SLA compliance and entitlement configuration. Technical Governance & Design Authority: Chair architecture and design review forums, reviewing and approving High-Level Designs (HLDs) and Low-Level Designs ...

initiatives, ensuring timely delivery, adherence to quality standards, and effective resource utilisation.Define and embed observability standards across the platform (OpenTelemetry, distributed tracing, SLO/SLA frameworks), giving engineering teams clear visibility into platform health and performance.Drive FinOps discipline across platform infrastructure, owning cloud cost governance and optimisation in partnership with ...

parts of the business. Assist in creating business plans Visiting customer sites for meetings/presentations to promote Microsoft offerings Monitor progress against customer SLA’s to ensure customer service levels are achieved Record activities on CRM Maintain & develop technical skills/Certifications as required Is this the role ...

What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

runs without manual reassembly. AI workflows for enrichment, QA, and reporting are in production with clear governance. Routing to sellers and partners holds to SLA, with partner-sourced and partner-influenced pipeline visible end to end. Key Responsibilities Duties: Own the full marketing technology stack end to end: CRM, marketing ...

strategy, evaluating vendor proposals critically, and making investment decisions with architectural confidence. Manage HPC capacity plans, hardware maintenance, support vendors, and contractor relationships, defining SLA design and the build-versus-buy decision for physical maintenance. Partner closely with scientists, computational specialists, and bioinformaticians to understand their workloads and ensure ...

Impact:** * Help to define the culture, community and growth as we build out the EMEA BDR function* Owning speed-to-lead by hitting defined SLA response times* High standards with CRM Hygiene, follow up and handover* Generate quality sales opportunities through scheduling discovery meetings with target personas and decision makers ...

Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track SLA performance, risks, actions, onboarding, transition and service improvements. Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers. … another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding or service transition activities. Relevant Microsoft technical, security or service management certifications. Who are FSP? FSP is a leading ...

engineering management excellence, building and mentoring high-performing teams while fostering a culture of continuous improvement Establish and maintain operational discipline through incident management, SLA tracking, and service reliability improvements Manage delivery across multiple workstreams, ensuring coordinated execution and timely resolution of dependencies Oversee vendor relationships and Statement of Work … Bring Demonstrable experience in platform and infrastructure fluency Demonstrable experience in engineering management and team leadership Demonstrable experience in operational leadership and incident/SLA management Demonstrable experience in delivery management across multiple workstreams Demonstrable experience in vendor and Statement of Work (SoW) management Demonstrable experience in operational financial awareness ...

Location: Newbury+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we ...