1 of 1 Permanent Service Catalogue Jobs in Berkshire

investigate suspected physical device faults Manage inventory of all in-scope mobile devices Advise users on applications outside of the standard service catalogue Create and maintain knowledge base documentation Communicate effectively with customers via phone and email, providing regular updates Handle incoming customer queries, ensuring clear resolution … Android) Experience in a customer-facing role Hands-on experience supporting mobile devices in a corporate environment Experience within an enterprise or managed service environment (Service Desk, NOC, etc.) Ability to manage high-impact incidents and interact with senior technical stakeholders Experience using monitoring and event ...