6 of 6 Permanent Service Delivery Management Jobs in Berkshire

looking for The Integrated Service Delivery Lead Below are details Location: United Kingdom, Native Experience: 20+ years in IT, with extensive exposure to customer projects across diverse domains. Role Overview The Integrated Service Delivery Lead will be responsible for managing and delivering complex … ability to engage with senior stakeholders, including CXO-level executives. The ideal candidate will have a proven track record of managing global delivery models, including offshore teams, and ensuring seamless integration of IT infrastructure and application services. Key Responsibilities Service Delivery Management: Oversee ...

quality support experience for managed services clients, ensuring services are aligned with contractual commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client’s primary point of contact for support-related matters. Operating at the intersection … service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs) , Support Leads , Service Leads , and Account Managers , maintaining strong communication loops between client feedback, technical operations ...

Director of Security Services Delivery Management Location: Reading or London (4 days onsite) Salary: £100,000 - £115,000 base + car allowance + 20% bonus About the Opportunity We're working with a Global Telco business revolutionising the industry going through a huge cyber security transformation … looking for a Director of Security Services Delivery Management to lead the operational delivery of security services across a diverse portfolio. You'll own the service roadmap, manage relationships with a top-tier Managed Service Provider, and ensure security services meet the highest standards ...

security services are delivered effectively and aligned with business objectives. This role focuses on building strong stakeholder relationships, understanding client security needs, managing security service delivery, and ensuring client satisfaction with security services provided by the Global Security organisation. What You'll Do Managing commercials within agreed allowances … coordinating new work across Group Security, their third-party service suppliers, and internal and external business clients. Relationship budling and client management - being the security POC and facilitating communication between clients. Identify opportunities to enhance security service delivery and client experience. Coordinate delivery of security ...

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation … communicating effectively with stakeholders. • Serve as a Technical Point of Contact: Support key clients as a trusted technical advisor, ensuring high levels of service delivery and issue resolution. • Contribute to Continuous Improvement: Identify technical gaps and propose enhancements in processes, tooling, or client configurations. • Champion Documentation Standards ...