2 of 2 Permanent Service Desk Analyst Jobs in Berkshire

First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office) Opportunity to work at a Top Leading Solution Provider working on their First Line Support Desk. Massive opportunity to progress and build a career within IT Solutions space. Your duties will be to process tickets and assist … visibility Utilise soft skills to manage customer escalations effectively and efficiently Proactively communicating with customers to ensure updates are clear and consistent First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office ...

leading cloud based video solutions organisation is looking for an Application Support Analyst to join their growing team. As Application Support Analyst you will be the first point of contact for client support requests, ensuring a high level of service and quick resolution of issues. You will … transition to shift work to provide 24/7/365 global support. Key Responsibilities Provide first-line support for issues raised via the Service Desk, conducting initial triage and troubleshooting. Lead resolution efforts for major service-impacting issues, ensuring minimal downtime for clients. Build and maintain ...