Permanent Service Desk Manager Jobs in Berkshire

1 of 1 Permanent Service Desk Manager Jobs in Berkshire

Service Desk Manager

Slough, Berkshire, England, United Kingdom
CPI SELECTION
Our client are looking for a motivated Service Desk Manager to lead our Service Desk team and help drive our commitment to excellence even further. The Role: As Service Desk Manager, you’ll lead the delivery of contracted maintenance services, ensuring we meet and exceed client expectations. You’ll manage and develop … continuously look for ways to improve our processes, efficiency, and quality of service. You’ll play a key role in strengthening client relationships and identifying opportunities to grow our service offering. What You’ll Do: • Always professional and client-focused . • Ensure all services are delivered to agreed standards, following company processes and meeting all SLAs. • Customer Service Excellence, Ensure the service desk meets customer service expectations. Identify areas for improvement in service delivery and implement procedures to improve efficiency . • Lead and motivate the Service Desk team, fostering open communication and a positive culture. • Take ownership of escalated incidents, ensuring prompt resolution and clear communication. • Monitor and report on departmental More ❯
Employment Type: Full-Time
Salary: £45,000 - £50,000 per annum
Posted:
Service Desk Manager
Berkshire
10th Percentile
£38,500
25th Percentile
£40,000
Median
£45,000
75th Percentile
£47,500