22 of 22 Permanent Service Management Jobs in Berkshire

Reporting to the Head of Global Business Services, the GBS Service Management Lead is a critical enabler of GBS success. As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuous improvement across service delivery. Acting … as the key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring … innovation/impact of continuous improvement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Job summary The Digital Incident and Problem Lead is a critical member of the DDaT service delivery team, primarily responsible for the resilience, continuity, and recovery of all digital services across the Trust and wider health system. A central function of the role is to develop and maintain a robust business continuity framework in line with best practices. This … involves creating the division's business continuity strategy, managing associated risks, and routinely auditing service business continuity plans. They must work closely with application owners, internal teams, and external suppliers to document, maintain, and rigorously test service resilience , identifying vulnerabilities and developing effective solutions to ensure continuous service availability for patients. In addition to strategic planning, the … reporting and monitoring regime to oversee all plans, tests, incidents, and problems, categorized by type and severity. A key operational duty is the effective co-ordination of Higher Severity Service Incidents , with an imperative focus on reducing or avoiding risks to clinical (patient) safety, security, and information governance. The role demands strong leadership, communication skills, and specialist knowledge in More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across the organisation, youll make sure customer incidents and requests are resolved efficiently, new colleagues are onboarded … smoothly, and IT assets are tracked and managed effectively. Your focus will be on creating a high-performing, customer-focused service that reflects our values and delivers on our customer promise. Youll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit … for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedback to shape future services. Working closely with business stakeholders and IT teams, youll champion Continual Service Improvement (CSI), managing the incident and request process, and ensuring performance remains consistently high. Youll also play a key role in asset management, desktop More ❯

day network operations including WAN, LAN, and wireless services. Manage incident, problem, and change processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR … and SASE solutions. Identify opportunities for automation and operational excellence. Stakeholder Engagement Act as the onsite technical point of contact for the client’s network initiatives. Support technical project management and governance reporting. Required Skills & Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern network platforms. Familiarity with … ITSM processes and tools (e.g., ServiceNow). Knowledge of security compliance and risk management in large-scale networks. Excellent communication and stakeholder management skills. Certifications (Preferred) CCNP/CCIE or equivalent. SD-WAN and Wi-Fi 6 certifications. Compensation & Benefits Competitive base salary & Bonus. Travel and client engagement expenses as per company policy. Why Join Us? We are More ❯

years for DV. For more information, please visit the UKSV website. Our Vacancy: The Senior IT Infrastructure Engineer helps with the overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This … current processes to improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key … Responsibilities: Managing daily IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust More ❯

years for DV. For more information, please visit the UKSV website. Our Vacancy: The Senior IT Infrastructure Engineer helps with the overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This … current processes to improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key … Responsibilities: Managing daily IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust More ❯

Monitor infrastructure health, troubleshoot issues proactively, and plan for capacity growth. Maintain accurate documentation for systems, configurations, and operational procedures. Provide senior-level escalation support for infrastructure incidents and service requests. Support compliance activities, including IT security audits and risk assessments. Assist in the development, maintenance, and testing of disaster recovery and business continuity plans. Adhere to company policies … experience working in distributed or cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

security and overall improvement, adhering to the Target Operating Model. The Information Security Analyst will manage the delivery of all cyber security related services. This will include cyber risk management, Data Security Protection Toolkit (DSPT) compliance against cyber relatedassertions, policy and procedure lifecycle management, and ensuring theTrust's information compliance adheres to the Cyber Assurance Framework (CAF) and … duties of the job Provide expert guidance on the selection, design, justification,implementation and operation of Cyber Security strategies, technologies,processes, procedures and standards. Support the development of controlsand management approaches to maintain the safety, confidentiality,integrity, availability and security of the Trust's digital infrastructure andsystems; including the protection of Trust and patient data and informationstored and processed … Cyber Security Analyst, you will provide expert advice on, andmanagement of, the Trust's defence against cyber threats, data breachesand Cyber Security technologies. Support the development of controls and management approaches tomaintain the safety, confidentiality, integrity, availability and security of the Trust's digital infrastructure and systems; including the protection of Trust Information Security Analyst and patient data and More ❯

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and … deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve … scalability. Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility. Leading onboarding and enablement programs for new hires and delivery partners. Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation. Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and More ❯

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and … deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve … scalability. Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility. Leading onboarding and enablement programs for new hires and delivery partners. Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation. Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and More ❯

quality 2nd and 3rd line support across business-critical applications. You’ll work closely with internal teams and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs. Key Responsibilities Provide 2nd and 3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and … Develop and maintain monitoring and alerting systems using tools such as SolarWinds and Azure Application Insights . Coordinate software releases and maintenance activities (patching, upgrades, etc.). Support continual service improvement initiatives and contribute to IT strategy and roadmaps. Participate in an on-call rota to support production environments. Skills & Experience Required 10+ years of IT experience, with extensive … in 2nd and 3rd line support within complex enterprise environments. Proficient in troubleshooting, analysis, and problem resolution. Experience with monitoring tools (e.g. SolarWinds , Azure Application Insights ). Excellent stakeholder management and communication skills. Knowledge of ITIL service management processes . Ability to work collaboratively across multiple teams and business units. Experience in creating and maintaining technical documentation. More ❯

closely with client stakeholders, site teams, and project managers to coordinate delivery across multiple regions. Contribute to the continual improvement of implementation processes and operational standards. Support logistics, change management, and handover to operations. Skills and Experience Strong hands-on experience with Cisco, Arista, and Versa Networks technologies. Proven experience supporting large-scale network refresh or upgrade programmes. Familiarity … analytical mindset. Ability to work autonomously within a client environment and manage multiple priorities. Experience working within global, multi-site enterprise environments. Knowledge of network monitoring, automation, or configuration management tools. Exposure to ITIL or similar service management frameworks. Technical Knowledge and Tooling Vendor Hardware: Arista Data Center Switching Arista Campus Switching Cisco Campus Switching Cisco Wireless More ❯

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working More ❯

innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. Description Job title: SAP Quality Management Consultant Location: Flexible with travel when required Salary: Circa £65,000 - £70,000 DOE Your new role Here at Hitachi Rail we have a unique opportunity for an experienced … SAP Quality Management Consultant who will support the business through the day-to-day management of the SAP Platform applications. This role operates in a fast-paced environment with regular collaboration with both internal and external stakeholders. Key responsibilities Provide 2nd/3rd line support for incidents reported to the service desk in line with SLA. Design … MM/WM/PP Modules QM Inspection Plans, Lot Inspections, Results Recording Quality Notifications QM Master Data QM Inspection Methods Project Stock Serialised/Split Valuation Materials Batch Management Good understanding of integration with other SAP modules. Completed at least 3 significant full systems implementation lifecycles. Completed solution configuration for primary module. Operated in multi-project, matrix managed More ❯

blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution … adoption to ensure measurable transformation outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

Elevate Your IT Sales Career with a Global Leader! We’re on the hunt for a driven Service Desk Sales Professional to join our rapidly growing, globally recognized team. If you’re passionate about sales and ready to make a significant impact, this is your chance to shine. Why You’ll Thrive Here: Industry Expertise: Leverage your IT Service … Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A More ❯

success in Defence and/or Public Sector Excellent commercial knowledge of Public Sector and/or government frameworks and procurement routes is essential. Experience in Managed Services and Service Management. Degree or equivalent professional qualification. This is an opportunity to make a real impact within a trusted provider of secure ICT services, supporting critical UK Defence and Security More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up to More ❯

of remote work." Klipboard is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors. A fast-paced PE backed organisation going through a period or acquisition and operational consolidation the role of Financial Analyst is a key role in the Group’s … sales backlog Production of standard month end reporting packs, including key KPIs. Prepare standing analysis, add preliminary analytical commentary for review by department lead and senior finance business partners Management of standard templates so that reporting style is consistently in line with brand guidelines Maintain base data and reports for rolling forecast, annual budgets and periodic reforecasts Be a … new company name – Kerridge Commercial Systems (KCS) is becoming Klipboard this year! Our new Klipboard brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively We’re hiring a Community Marketing Manager to help us build, grow, and engage a passionate garage & workshop community around our AWOL (Autowork Online) product. This is a … role focused on organic growth, owned channels, and customer evangelism in the UK automotive ecosystem. Key Responsibilities: Own and grow the AWOL online and offline community (mechanics, garage owners, service centres, MOT stations) Build out Facebook Groups, WhatsApp communities, and forums to drive grassroots awareness and engagement Collaborate with AWOL customers to turn them into brand advocates and user More ❯