2 of 2 Permanent Target Operating Model Jobs in Berkshire

supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent). Experience … operating in Agile delivery environments, supporting squads through sprints and releases. Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing. Professional Business Analysis certification desirable (BCS, IIBA, Agile BA). Location: Berkshire Hybrid: 1-2 days per week in the office/remainder days working from ...

health and care system. Main duties of the job Ensure their teams are an effective component of the Trust's Digital Data &Technology (DDaT) target operating model, working alongside others,delivering continuous overall improvement.Take a leading role in how key aspects of DDaT operates, supporting theorganisation ...