2 of 2 Permanent Technology Support Analyst Jobs in Berkshire

IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills … with a focus on diagnosing and resolving support requests in a timely and professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of … contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support More ❯

and open and inclusive culture that not only embraces change but also encourages continuous learning and professional development. In this role, you will: IT Support look after our internal users (desktop support) and alongside suppliers support our enterprise IT systems to support our customers. This will … include user provisioning, hands on end-point management including asset management, management of upgrades and device hardening. IT support work with leaders across IT in information security, operational resilience, engineering and IT operations to support the implementation of the IT strategies and policies. Key areas of responsibility: Provide … first and second-line support to internal users, managing incidents and service requests through the IT service desk. Manage end-user device provisioning, deployment, and lifecycle management, including asset tracking and device hardening. Support and administer enterprise tools such as Microsoft Office 365, Teams, SharePoint, and Active Directory More ❯