Service Desk Engineer
Reading, England, United Kingdom
Ultima
service level agreements (SLAs) and escalate when necessary Identify knowledge gaps and flag them Updating of knowledge articles Creation of articles Meet the required monthly threshold for call and ticket quality Improve on problem areas once highlighted by the Quality Manager Adhere to all service desk policies Adhere to all Ultima policies Keep up to date on all policies … to contribute to individual, team and company targets and objectives. Be commercially minded with ability to work independently. Be conscientious with an attention to detail. Preferred experience using a Ticket Management Software, creating/updating & logging tickets. ITIL Foundation Certified. KEY COMPETENCIES REQUIRE FOR ROLE (Please select all competencies required for the role to be effective) Adaptable – able More ❯
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