1st and 2nd line support for both hardware and software issues Troubleshoot and resolve problems with PCs, servers, printers, scanners, mobile devices, and networks Support Windows-based environments and manufacturing-specific IT systems Collaborate with 1st and 3rd line teams to escalate and resolve more complex technical issues Perform root cause analysis to prevent recurring issues Maintain and update IT … laptops, printers, and barcode scanners Excellent communication skills able to explain technical issues clearly to non-technical users Ability to manage priorities in a fast-paced environment Exposure to manufacturing or industrial IT systems (highly desirable) Detail-oriented with a proactive approach to problem-solving You ll be joining a close-knit IT team that values collaboration and career progression. … If you re looking to grow your skills in a supportive, hands-on environment within a well-established manufacturing business, we want to hear from you. Click apply now. More ❯
Beverley, East Riding of Yorkshire, United Kingdom
Permanent Futures Limited
1st and 2nd line support for both hardware and software issues Troubleshoot and resolve problems with PCs, servers, printers, scanners, mobile devices, and networks Support Windows-based environments and manufacturing-specific IT systems Collaborate with 1st and 3rd line teams to escalate and resolve more complex technical issues Perform root cause analysis to prevent recurring issues Maintain and update IT … laptops, printers, and barcode scanners Excellent communication skills – able to explain technical issues clearly to non-technical users Ability to manage priorities in a fast-paced environment Exposure to manufacturing or industrial IT systems (highly desirable) Detail-oriented with a proactive approach to problem-solving You’ll be joining a close-knit IT team that values collaboration and career progression. … If you’re looking to grow your skills in a supportive, hands-on environment within a well-established manufacturing business, we want to hear from you. Click apply now. More ❯
Key Responsibilities • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st … IT projects, upgrades, and rollouts. Experience • Proven experience in a 2nd line IT support role. • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills More ❯