Quality Assurance Lead, Insights and Automation
- Hiring Organisation
- Jobleads-UK
- Location
- Bexhill-on-Sea, England, United Kingdom
support customer outcome monitoring, risk prioritisation, assurance targeting and senior stakeholder confidence Ensure that the re-shaped QA model has the business use cases needed to move from retrospective checking to targeted, outcome-focused assurance Define how QA insight is interpreted, governed and reported, ensuring clear visibility … teams to improve assurance coverage, efficiency, targeting and adoption of future-state QA capabilities Identify, shape and govern AI, speech and text analytics use cases, ensuring outputs are explainable, appropriately controlled and used effectively to improve assurance outcomes and thematic insight Act as the senior QA lead ...