1 of 1 Permanent Customer Service Jobs in Bicester

member-centric digital ecosystem, including the redesign, UX evolution and build of the new website, Knowledge Hub and wider digital foundations. Our customer service improvement programme, embedding a truly member-centric approach across processes, communications and service delivery. This role will act as the project manager, connector … agency partners, ensuring clarity on requirements, progress and decision-making. Drive a member-centric culture across the organisation through improved processes, communication flows and service standards. Ensure member-facing content - including regulation updates, rule changes and Knowledge Hub materials - is accurate, up-to-date and easy to navigate. Strengthen ...