1 of 1 Permanent Support Analyst Jobs in Birkenhead

Job Code: R102702 Job Title: IT & Lab Systems Support Analyst Location: Liverpool, UK Salary Range: £34,000 to £50,000 Role Summary We are seeking a meticulous and technically skilled IT & Lab Systems Support Analyst to join a dedicated team supporting the critical computerised systems within the quality control laboratories of a leading global pharmaceutical and … vital lab systems, playing a key role in maintaining the integrity of processes that are essential to patient safety and product quality. Key Responsibilities Provide hands-on 2nd level support for laboratory IT systems and instrumentation, escalating to 3rd level support in collaboration with external vendors when required. Utilise ServiceNow to manage, track, and resolve incidents and service … for all activities, ensuring full adherence to GMP and data integrity standards at all times. Essential Skills & Experience A minimum of 2 years of professional experience in an IT support role. Proven experience working with ServiceNow for incident and request management. Strong, in-depth knowledge of Windows 10/11 and administration via Active Directory. Practical experience with SCCM More ❯