2 of 2 Permanent 1st Line Support Jobs in Birmingham

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established … Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned … know everything, but you need to be willing to use your initiative to solve the problem when you don’t know! Ideally, you might have experience including: Experience providing 1st line support in a Microsoft environment Previous customer service experience, even if this isn’t from an IT setting Experience with Office365, Active Directory and More ❯

Role: 1st Line Support Location: Rednal, Birmingham (Fully In-Office) Salary: £24,000 – £26,000 Network IT is recruiting for an IT Support Analyst to join a busy and growing support team based in Birmingham. In this front-line role, you’ll be responsible for handling IT incidents and … service requests, supporting users across a wide range of technologies including desktops, mobile devices, business applications, and broadband connectivity.This is an excellent opportunity for someone with proven IT support experience who is keen to continue developing their technical and customer service skills in a structured, professional environment. You’ll also gain exposure to ITIL practices, remote support … to commute to and are willing to be on-site in Rednal, full-time. Key Responsibilities Manage and resolve IT incidents and service requests through to resolution. Provide first-line and basic second-line technical support to end users. Deliver excellent customer service and act as a single point of contact for technical queries. More ❯