2 of 2 Permanent 3rd Line Support Engineer Jobs in Birmingham

Job Title: 3rd Line Engineer (Pre-Sales) Role Type: Permanent, Full-Time Location: Birmingham Our client is looking for a skilled 3rd Line Engineer (Pre-Sales) to join their dynamic solutions team. In this hybrid role, you'll deliver expert … technical support while contributing to pre-sales activities like solution design, client discussions, and documentation. Key Responsibilities: Provide 3rd line support across Microsoft 365, networking, servers, firewalls, and storage. Support pre-sales with technical input, network diagrams, and bill of materials. … liaise with vendors like WatchGuard, Acronis, Microsoft, and Ubiquiti. Maintain accurate documentation and contribute to ongoing service improvement. Key Requirements: Previously experience in a 3rd line role within an MSP. Strong hands-on experience with M365, networks, firewalls, and storage. Relevant vendor certifications (WatchGuard, Microsoft, etc.). More ❯

Role: 3rd Line Network and Support Engineer Location: Wales/Birmingham/Fully remote Salary: £40,000 - £50,000 + Car Allowance (DOE) I’m looking for a skilled 3rd Line Network and Support Engineer to … join a great client based in Birmingham/Wales. In this role, you’ll provide technical support, resolve major outages, and manage internal and external networks. Key Responsibilities: •Take ownership of support calls and resolve issues efficiently. •Lead troubleshooting for major outages (including ransomware/crypto More ❯