5 of 5 Permanent Case Management Jobs in Birmingham

cases are handled expediently and with regard to minimising cost and litigation risk. You would have a background in HR, with experience managing ER case work including grievances, complaints and other typical ‘high volume’ cases. There may be more involved cases to be worked on but it would be … escalated from the Frontline Response Team (FLRT) and other channels, ensuring advice is tailored to be best fit for the assigned client business sector. Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability. Please note … that the successful applicant may be required to specialise in the management of long-term absence cases only Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances. Take necessary steps to resolve cases in a timely manner and drive More ❯

in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information. Collaborating with a diverse team of technical and data specialists, you will improve reporting capabilities and ensure thorough documentation of any changes to … reporting solutions. Your role will be vital in developing and delivering accurate, reliable, and effective management information to support the organisation's needs. The role is Hybrid with 20% of a working month based in the office either in Leeds, Birmingham or Cardiff. Key Responsibilities: You will be an … captured prior to analysis and development. Lead in the design and support of robust routines for the production and delivery of reliable, accurate, agreed Management Information from key systems (case management, telephony, finance and HR). Assess requirements, design solutions, document models, and deliver ETL solutions using More ❯

be something very specific eg a pipeline of work relating to change for one specific area of the business; all changes to a particular case management system, or could be aligned to a specific business process and service. Key Responsibilities Maintaining a transparent product backlog that is aligned … the product vision and maximising value Desirable Skills A general level of knowledge of the Product to create a prioritised product backlog Peppermint Matter Management System, Dynamics 365 Products. Requires the ability to identify and track benefits. Experience in data migration Experience in reporting or an analytics background Requires More ❯

Quote/Order/Invoice) Marketing and campaigns Awareness of add-ons e.g. Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 & Power Platform. Dynamics 365/CRM Customisation and configuration including More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯