16 of 16 Permanent Customer Engagement Jobs in Birmingham

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

confidently deliver. Working across the sales lifecycle, the Pre Sales Technical Consultant partners with Sales, Bid, Delivery, Architecture, Engineering and specialist SMEs to understand customer needs, shape credible propositions, lead solution input into bids and support customer engagement through workshops, demonstrations, presentations and proofs of concept. This … client-facing role for someone who can operate confidently with senior customer stakeholders while knowing when to bring in deeper expertise. The successful candidate will be able to ask the right questions, draw on the right people, challenge assumptions and turn complex ideas into clear, commercially viable and compelling ...

Associate Customer Success Manager (UK Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value … global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage a portfolio ...

your contractual location 3 days a week with 2 flexible days per week. About the role You’ll join BT Consumer's Customer Loyalty & Rewards team, part of the Consumer Sales & Service organisation. This newly established operating model has been created to enhance EE's rewards proposition, delivering engaging … experiences that encourage customers to explore, use and value the benefits available to them. The team plays a central role in driving customer engagement and loyalty through a combination of compelling content, personalised experiences and continual optimisation. As a Content Editor, you'll be responsible for publishing, managing ...

with customers and finding out how they use their phone, broadband and home entertainment Recommending the right mobile, broadband or bundle package for each customer, household or business Explaining plans, offers and technology such as 5G and full fibre in a clear, jargon-free way Answering questions and giving … process where appropriate Building genuine rapport with people from all walks of life across the city Working towards individual and team sales and customer engagement goals Representing a major brand with professionalism and pride Taking part in daily coaching, product training and team meetings Continuously developing your sales ...

comfortable with this arrangement. About the role The Genesys CX Consultant combines technical and operational expertise to help organisations maximise the value of their customer experience technology investments. Working with internal and external stakeholders, you’ll design, implement and optimise contact centre solutions that improve customer and colleague … future operating models. Working across operational and technical teams, you’ll help ensure change is successfully adopted and that we deliver outcomes which strengthen customer relationships, turning our customers into BT advocates and referenceable clients. What you’ll be doing Shape customer solutions by understanding business, operational ...

OneAdvanced as a trusted transformation partner across the Community Health market. What You Will Do You will develop a deep understanding of regional priorities, customer strategies and the evolving NHS landscape, using this insight to shape regional growth plans, influence customer strategy and identify opportunities across both existing … customers and new organisations. Working at executive level, you will align OneAdvanced's capabilities with customer priorities, creating long-term partnerships that deliver measurable outcomes for both customers and the business. Working collaboratively with Account Managers, Product, Marketing, Professional Services and Support, you will provide strategic commercial leadership across ...

consists of UK, Ireland and Oceania. Reporting to the Team Lead, International Demand Generation, you will develop, execute, and manage marketing campaigns to generate engagement and drive demand for SMART solutions. In this dynamic role, you will work cross-functionally across SMART and with regional teams to execute campaigns … that directly impact business success. You will contribute to and execute customer-focused, data-driven digital marketing initiatives including paid media, email marketing, marketing automation, events, channel marketing, and account-based marketing. You are also responsible for ensuring alignment between global campaigns, regional priorities, channel partner activities, and local ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile apps … kiosks, digital ordering, loyalty platforms, AI solutions, and other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business ...

talk to you. The Integration Product Manager will work closely with cross‐functional stakeholders to drive day‐to‐day product strategy, execution, prioritization, and customer engagement across integration. This position is Full-Time and Remote, with a requirement to travel up to 40% of the time. Responsibilities Gains … thorough understanding of customer integration needs and uses that knowledge to help deliver enterprise products that provide an unparalleled connected experience. Translates business goals, system requirements, and end-user needs into an actionable integration product strategy. Identifies goals, metrics, and analytics to determine the business and operational value ...

nurtured, and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your … . The role of Techno-Functional D365 CE Consultant Deliver excellence in technical/functional solution delivery based on high level designs aligned to customer requirements Take a key delivery role in project implementations, working with functional consultancy colleagues in Technical solution Design Deliver right first-time technical solutions ...

Capgemini invites applications for a Salesforce Marketing Cloud Next/Data 360 Developer in the UK. You will design, configure and implement data-driven customer engagement solutions across Marketing Cloud Next and Data 360, collaborating with architects, developers and clients. You will work on identity resolution, journeys, activation ...

customers and drive commercial growth. Working alongside the Palo Alto SASE Product Manager, you will contribute to roadmap development, proposition launches, commercial performance and customer experience improvements, helping BT strengthen its position in one of the fastest-growing areas of the security market. What you’ll be doing Support … Palo Alto SASE proposition. Lead agreed product initiatives across the Palo Alto portfolio, including new capabilities and enhancements. Contribute to product roadmaps, ensuring customer needs, market opportunities and business objectives are reflected in prioritisation decisions. Produce clear product requirements and support delivery teams throughout the development lifecycle. Develop business ...

About the Role We are seeking an experienced Security Architect to provide critical security architecture expertise across our diverse portfolio of customer engagements. In this role, you will ensure that secure-by-design principles, proactive cyber risk management, and rigorous information assurance remain integral throughout the entire solution lifecycle. … will act as the vital bridge translating complex customer security requirements, threat intelligence, business goals, and technical constraints into coherent, highly secure architectures and control strategies. Your operating environment will span secure information exchange, cross-domain solutions, cloud services, networks, applications, data platforms, and high-assurance environments. You must ...

cybersecurity ecosystem, the ability to influence senior stakeholders across multiple organisations and a commercial mindset focused on driving revenue growth, market differentiation and customer value. What you’ll be doing Develop and execute strategic partnership plans with key cybersecurity vendors to drive mutual growth. Shape and deliver joint … initiatives, campaigns and sales plays that increase demand and revenue. Collaborate closely with BT sales teams to drive joint account planning, pipeline development and customer engagement. Build and maintain strong relationships with partner stakeholders, ensuring alignment on strategic priorities and business objectives. Lead partner enablement activities, including training programmes ...

Technology in Birmingham is seeking a senior leader to head our service delivery function, driving standardisation, resource planning, escalation handling and continuous improvement across customer engagements. You will lead on-site and field-based teams, build executive relationships with key customers, and partner with Sales for growth. The role ...