18 of 18 Permanent Customer Experience Jobs in Birmingham

days office based, 1 day from home) Contract: Full time, permanent contract (37.5 hours per week) Salary: £35,000 to £40,000 depending on experience Package & Benefits Bonus: up to 30% 25 days holiday plus 8 bank holidays (with the option to buy an additional 5 days) Hybrid working … turnover, our brands including BullionByPost.co.uk and Gold.co.uk are trusted by thousands of investors. You’ll join a fast-paced, specialist e-commerce business where customer experience, performance and innovation are central to our continued growth. Role Overview We’re looking for a UX/UI Designer to support ...

Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEO A Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success … market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team , shaping the long-term customer journey and driving measurable value for a loyal client base. To be successful in this role you should have: Enterprise software experience ideally ERP. ...

Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain … strong relationships with customers to drive retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer ...

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

Head of Sales, you will lead a talented sales team, driving revenue growth and expanding our active customer base. You’ll combine operational excellence with people-centred leadership, ensuring the team is equipped, motivated, and engaged. You will work closely with internal teams and external partners to deliver compelling … market initiatives, enhance customer experience, and streamline sales operations. Key Responsibilities Team Leadership & Coaching Lead, mentor, and develop the sales team to build strong, long-term customer relationships. Foster a high-performance culture focused on responsiveness, engagement, and solution selling. Provide regular coaching, performance feedback, and alignment ...

Head of Sales, you will lead a talented sales team, driving revenue growth and expanding our active customer base. You'll combine operational excellence with people-centred leadership, ensuring the team is equipped, motivated, and engaged. You will work closely with internal teams and external partners to deliver compelling … market initiatives, enhance customer experience, and streamline sales operations. Key Responsibilities Team Leadership & Coaching Lead, mentor, and develop the sales team to build strong, long-term customer relationships. Foster a high-performance culture focused on responsiveness, engagement, and solution selling. Provide regular coaching, performance feedback, and alignment ...

insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. Stakeholder Leadership … models, or outreach activities). Provide options and recommendations while enabling the business to understand and own its risk decisions. What skills, knowledge and experience will you need? Experience providing analysis, risk assessment, or decision support within complex, multi-team environments ideally in large organisations with distributed accountabilities ...

account development, pipeline generation, and strategic selling. The position requires strong forecasting discipline, CRM usage, and cross-functional collaboration to deliver a high-quality customer experience and increase share of wallet within assigned accounts. Key Responsibilities Strategic Growth & Market Development Identify and qualify high-potential partners including MSPs … Operations Maintain accurate forecasting and pipeline visibility for leadership Use CRM systems to document opportunities, interactions and follow-ups Manage quotations and respond to customer enquiries with speed and accuracy Support the end-to-end sales cycle to ensure smooth order processing and delivery Account & Relationship Management Lead regular ...

account development, pipeline generation, and strategic selling. The position requires strong forecasting discipline, CRM usage, and cross-functional collaboration to deliver a high-quality customer experience and increase share of wallet within assigned accounts. Key Responsibilities Strategic Growth & Market Development Identify and qualify high-potential partners including MSPs … Operations Maintain accurate forecasting and pipeline visibility for leadership Use CRM systems to document opportunities, interactions and follow-ups Manage quotations and respond to customer enquiries with speed and accuracy Support the end-to-end sales cycle to ensure smooth order processing and delivery Account & Relationship Management Lead regular ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. The Role We’re looking for a Data & Analytics Platform Manager to take a key leadership role within … ahead of emerging trends in cloud data platforms and analytics Drive continuous improvement, experimentation and future-proofing of the data estate About You Strong experience managing cloud-based data platforms (Microsoft Fabric, AWS, Informatica) Proven background operating reliable, secure data platforms at scale Experience with ETL/ ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced Digital Product Owner to take ownership of our omni-channel food … teams (including offshore teams) to ensure features are delivered on time, to specification, and with quality. Act as the voice of the customer — translating feedback and insights into actionable user stories and product improvements. Support smooth product releases and post-launch validation, using feedback to continuously iterate. Facilitate agile ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. The Role We’re looking for an Enterprise Data Architect to play a pivotal role in shaping … investments Influencing senior stakeholders across business and technology to align on data decisions What We’re Looking For Strong enterprise and data architecture experience, with domain-driven design expertise Deep knowledge of modern data platforms (data warehouses, lakes, lakehouse architectures) Proven experience with enterprise data modelling ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re looking for a Data Product Manager to own and deliver high-impact data products that drive … usability Driving adoption through user engagement, feedback loops, and enablement Challenging assumptions and keeping delivery focused on impact What We’re Looking For Proven experience as a Product Manager in data, analytics, or BI environments Strong product thinking — outcome-focused, value-led, user-centric Experience owning roadmaps ...

team: We are looking for a certified Pega Senior Decisioning Architect to join our team. The ideal candidate will excel in Pega’s Customer Decision Hub and be experienced in developing and implementing advanced decisioning strategies to deliver personalised customer experiences and drive business growth. As a member … team, you will have the opportunity to: Design and implement end-to-end decisioning solutions using Pega Decisioning and Customer Decision Hub. Translate business needs into robust technical solutions in partnership with stakeholders. Lead and mentor teams on Pega decisioning and Next-Best-Action (NBA) strategies. Ensure compliance with ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We're looking for a Data Engineer to build and maintain data engineering solutions that power analytics, reporting … Looking For A business-aware mindset — someone who understands how good data engineering creates real value, not just technical output Solid hands-on experience with Databricks, Delta Lake, PySpark, and Spark SQL Strong Python and SQL skills with a focus on clean, maintainable, production-ready code Working knowledge ...

alternative product solutions across the full hardware and services portfolio. Manage accurate forecasting, pipeline reporting, and CRM updates. Deliver timely quoting, order management, and customer communication. Lead regular engagement through calls, QBRs, and face‐to‐face meetings. Work closely with Purchasing, Support, and Finance to ensure a seamless customer ...