17 of 17 Permanent Customer Experience Jobs in Birmingham

CUSTOMER EXPERIENCE PROJECT MANAGER MIDLANDS, HYBRID £44-46K As a Customer Experience Project Manager , you will be the voice of the customer for a major project across the group. You’ll bring expertise in Customer Experience, with the ability to manage people and cultural changes across the business. Our clients project is … of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave. RESPONSIBILITIES As Customer Experience Project Manager your key duties will include: Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement Driving training … To be considered for the role of Customer Experience Project Manager, you must have: Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements. Strong project management skills, with experience in leading cross-functional teams through complex change programmes. Experience in developing and reviewing policies and procedures to More ❯

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

for the RoleEssential: End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience with containerization technology and orchestration platforms e.g. Docker, Kubernetes Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools Experience in Python, JavaScript … Golang. Vast working experience on Gitlab CI or GitHub Actions Experience in monitoring tools as Grafana, ELK Experience in Agile software development systems and JIRA Tools. Understanding IT, network services and security Ability to collaborate effectively with others to drive forward key security objectives Strong communication skills including presentation and documentation writing (to both technical and business … business Proven problem-solving abilities Assertiveness, and the ability to drive through change Excellent team working skills including the ability to work effectively within a geographically disparate teamAdvantageous: SIEM Experience with Elastic Stack (ELK) Knowledge of ArgoCD, Terraform Knowledge CI/CD tools Ansible, Circle CI, Jenkins, Parker, Terraform Knowledge of Offensive testing frameworks Message processing using Kafka, Rabbit More ❯

support evolving technologies like 5G and beyond. It safeguards data integrity, enforces security compliance, and drives innovation-ultimately enabling faster, smarter, and more reliable network deployment that directly impacts customer experience and operational excellence. What you'll be doing - your accountabilities 1. Tool Development & Governance Define and scope requirements. Lead development of internal tools and oversee alignment of … and design efficiency.5. Process Automation Identify opportunities for automation in transmission related activities. Develop scripts, templates, and automation pipelines to reduce manual effort and improve turnaround times and accuracy. Experience you'd be expected to have Strong understanding of RAN transmission technologies (microwave, fibre, IP/MPLS, LEO). Experience with transmission planning tools (e.g., IQLink, EAI, Sitetracker … automation frameworks and software development lifecycle. Excellent problem-solving and analytical skills. Strong communication and stakeholder management abilities. Degree in Telecommunications, Computer Science, or related field. 5+ years of experience in transmission planning or network design. Experience in tool development or process automation is highly desirable. A FEW POINTS TO NOTE: Although these roles are listed as full More ❯

a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more. Client Details Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to … real customer needs instead of the other way around. With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools. The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day. Through … a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS The role of account manager is to grow and develop the existing client base around … and prospective client base and will undertake regular coaching sessions to maximise your potential. You will complete regular training and development sessions to ensure that you are meeting both customer and company expectations. The successful candidate will have a strong and coherent plan for finding and winning new business in the marketplace and will be able to demonstrate a … track record of doing so. SKILLS AND EXPERIENCE REQUIRED Ideally you will come from a managed print background,IT or Telecoms and be familiar with contract based selling. The role requires someone who is highly active in the field, client orientated, excellent communicator, experienced negotiator and someone who excels at putting the client first. You will be strong on More ❯

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

About the Role Know internally as a Technical Sales Advisor Renewables, your main focus will be technical support and designs to customers and Wienerberger colleagues. You will ensure the customer experience from training, through to design, support and installation of our systems is both standardised and to the highest standard. This is a field based role where you … Mon to Fri. 9am to 5pm About You You will have a strong technical education/background, such as a Technical degree (or education is related subjects) or good experience in a roofing/electrical related role. You will also have Strong communication skills (written and verbal) Technical support/design experience in renewables (e.g. EasyPV) Knowledge and … driving license and flexibility to travel across the UK & Ireland region regularly Desirable Working knowledge of air source heat pumps Qualified electrician and/or MCS accreditation On site experience in the installation of roofing and/or PV/renewable systems You will be an experienced technical trainer/teach with experience working on/attending construction More ❯

000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta More ❯

Job Title: PHP Developer Location: Remote Salary: £40,000 - £45,000 dependent on experience Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working; Work from home; Supportive team with a positive culture; Exciting growing company Our client is looking for a driven Developer who wants to make an impact in a growing fintech company. About the Company Our … client is a fintech leader powering two of the UK’s top finance platforms, with a reputation for innovation, seamless customer experience, and award-winning service (rated 4.8 stars on Google). With ambitious plans to expand across multiple industries, this is the perfect time to join them on their exciting growth journey. The Role As a PHP … about technology, problem-solving, and constant learning. You’ll thrive if you are: Skilled in PHP (Laravel essential, Yii2 desirable). Familiar with Vue.js, HTML5, CSS/SASS, Git. Experience with APIs and service integrations. Comfortable with testing frameworks (PHPUnit). Detail orientated, analytical, and a great problem solver. Resilient, proactive, and enthusiastic about growth. A willingness to learn More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

This is a fantastic opportunity for an Application Support Specialist to join a growing team and help deliver high-quality support for a flexible, customer-focused software platform. If you're technically skilled, customer-minded, and ready to grow your career in a hybrid role based in Birmingham, we'd love to hear from you. Client Details Michael … shared passion: helping businesses grow smarter and faster through innovative software solutions. For over two decades they've been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around. The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised … Description We're looking for an Application Support Specialist to join the global support team. You will be someone who's passionate about solving problems and delivering an excellent customer experience. In this role, you'll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish. Day-to-day responsibilities More ❯

the organisation. This is a dynamic role where you will act as both a technical expert and a relationship builder, managing networks, leading onboarding projects, and delivering an exceptional customer experience. Regular travel across Birmingham/South and flexibility is essential. Key Responsibilities Lead and manage onboarding projects for new schools and Trusts, ensuring a smooth, professional transition into … networks, ensuring reliability, security, and alignment with educational needs. Provide occasional cover and support for key contracts as part of the wider Service Delivery team. Key Requirements: 5+ years experience in IT support, network management, or technical project delivery (2nd/3rd line level). Strong knowledge of Microsoft 365, Google Workspace, and MDM platforms. Proven experience managing More ❯

and work with the business, business analysts and other resources to help develop innovative solutions as necessary to continue to improve the delivery of GPA outcomes and improve client, customer and GPA experiences. Therefore, specifically to the business plan, this role will also help lead on areas of digital innovation and end-to-end processes, reviewing business plan objectives … and deliver change management strategies that support transformation goals. Digital Transformation Drive the design and delivery of digital services and solutions that enhance operational performance and the Client and Customer experience. Support the Head of Corporate Systems to introduce scalable, secure, and user-centred technologies, in line with GPA principles and more broadly with GDS & CO. Lead the innovation More ❯

processes and quality standards. Embracing ongoing training, new technologies, and continuous improvement. Ensuring compliance with health & safety and company policies at all times. What we’re looking for: Previous experience in electronics repair or a technical maintenance environment. Familiarity with diagnostic tools and repair techniques. Accreditations with Tier 1 vendors (e.g. HP, Lenovo, Dell) would be a strong advantage. … environment where your skills will be valued, your growth encouraged, and your contribution recognised. You’ll be part of a team that thrives on solving complex challenges, delivering exceptional customer experiences, and shaping the future of IT services. If you’re ready to put your technical repair skills to work with an industry leader, we’d love to hear More ❯

device that allows businesses to accept card payments anytime, anywhere. SumUp Point of Sale System : An intuitive and user-friendly POS system that helps businesses manage transactions, inventory, and customer data efficiently. SumUp Kiosk : A user-friendly, self-service payment solution designed to streamline the checkout process for businesses in various industries. SumUp App Marketplace : A platform that offers … a variety of integrations and apps to help businesses streamline operations and enhance their customer experience. We are looking for sales personnel to join us throughout the UK and Ireland. Your personal profile should embrace Industry experience is ideal, but by no means essential Consistently exceeding sales targets is second nature to you Your exceptional communication skills foster … lasting client relationships A genuine passion for supporting local businesses drives your work Experience in lead generation, cold calling, and pipeline development strengthens your profile Our extensive product range ensures an excellent rewards package with a Commission Structure designed to reward success. You can earn an initial customer sign up fee that on average pays around £500 This More ❯