1 to 25 of 54 Permanent Customer Experience Jobs in Birmingham

client is a UK business software company. As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around a consistent … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile … other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary ...

delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background in MSP and experience in a leadership position you will … looking for a challenge to develop and demonstrate your experience further. Youll be comfortable managing complex requirements and know the value of being involved at all levels to demonstrate a thorough understanding of the opportunities to improve automation and customer experience. Resource management experience is advantageous. Drive ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … switches, wireless infrastructure, and network security controls. Investigate and respond to security incidents, suspicious activity, phishing reports, and endpoint security alerts in accordance with customer procedures. Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices. Create and maintain high ...

Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly … Managed Services Provider specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation ...

business growth. Provide confident, senior-level representation in client meetings, workshops and pre‐sales environments. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution building … implementation and training). Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with ...

market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. Job DescriptionSenior Transition ManagerLead Strategic Customer Mobilisation Across One of the UK's Largest Oracle Managed Services PracticesWhere does this role fit into Version 1 As Senior Transition Manager … Service Delivery Managers, Technical Managers and Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction. Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one. ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

technology systems across the Class 390 and Class 80x fleets. You will provide technical direction, shape system architecture and drive improvements in reliability and customer experience while collaborating with Fleet Engineering, Technology and Customer Experience teams. #J-18808-Ljbffr ...

deployments from discovery and stakeholder engagement through to installation, decommissioning and operational handover, ensuring sites are migrated successfully with minimal disruption. Key Responsibilities: Customer and Client Satisfaction Build strong relationships with Operations Directors, Regional Managers, Site Teams and Client Stakeholders. Act as the primary technology contact for POS replacement … infrastructure and security requirements. Ensure smooth transition with minimal operational disruption. Market Leadership Drive technology modernisation initiatives across hospitality operations. Identify opportunities to improve customer experience through updated POS and payment technology. Ensure technology solutions remain aligned to industry standards and best practice. Champion innovation whilst balancing commercial ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Telford, Birmingham, Bristol, London# Lead Service DesignerAt Capgemini, we partner with clients to build … areas of service design with depth in at least one. Whether your background is in service design, product strategy, organisational design, UX, product, or CX transformation — what matters is your ability to lead, think systemically, and deliver.## **We are a Disability Confident Employer**Capgemini is proud to be a Disability ...

Consultant (Senior Associate) in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … software solutions that impact users worldwide. MINIMUM REQUIREMENTSExperience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have).Active SC clereance,Experience in the public defence ...

generating a growing funnel of profitable opportunities to grow Cisco’s service offerings. Your team will bridge the gap between complex technological capabilities and customer business outcomes, ensuring that our services portfolio is deeply integrated into the customer’s strategy. You will be responsible for defining the bookings … effectively with cross‐functional leadership (Portfolio, Architecture, and Customer Experience) to ensure collective objectives are met, advocating for customer requirements in CX planning to move beyond binary margin targets toward value‐based outcomes. Lead deal clinics for complex pursuits, leveraging personal expertise to coach the team ...

Class 80x fleets . You’ll provide technical leadership, influence strategic decision-making and drive innovation that improves reliability, performance and the customer experience. The Opportunity As the technical authority for onboard digital and software-based systems, you’ll sit at the heart of our fleet technology strategy, connecting … Fleet Engineering, Technology, Customer Experience, Asset Owners, Manufacturers and Maintainers . You’ll provide expert technical direction across a complex and evolving technology landscape, ensuring our onboard systems are robust, reliable, integrated and aligned with both business and customer needs. You’ll have the opportunity to shape ...

Agent by increasing scores across KPIs within the operation. The software can be used to improve various business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship … understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery,operating as a part of an agile team working for an external customer(experience in a client-facing role … consulting environment is a must-have).MINIMUM REQUIREMENTSSC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferably with UK healthcare organizationsMinimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong experience in customer ...

better service? We’re looking for a visible, commercially minded leader to shape our Cloud & Managed IT function and help us deliver an outstanding customer experience. With experience in MSP and Microsoft you will be someone who can come in and shape what we have and make … lead Cloud Operations, Tier 3 Operations and internal IT, creating one high-performing function with a shared purpose. You’ll own service performance, customer outcomes and team capability, ensuring services meet agreed commitments while driving automation, standardisation and shift-left improvement. This is a senior, highly visible role with ...

with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. Experience in bespoke software delivery,operating as a part of an agile team working for an external customer (experience in a client-facing … consulting environment). Minimum Requirements: Willingness to undergo a security check clearance processupon joining, as part of the onboarding process. Minimum 3 years of experience in a similar role with UK public sector organizations (ministries, government authorities, and any official governmental entity), preferably central government. Minimum 3 years ...

Your new company Our client has a reputation for innovation, customer obsession and building world-class digital experiences. Headquartered in the West Midlands, the organisation has grown rapidly from a challenger brand into an international business serving millions of customers worldwide. Technology sits at the heart of its growth … fast-paced, highly collaborative and product-led, giving engineers the opportunity to work on large-scale applications that have a direct impact on customer experience and business performance. With modern offices, a strong engineering culture and a commitment to continuous improvement, this is an excellent opportunity for someone ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have … team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your people ...

About the role: PwC helps organisations achieve sustainable growth by combining strategy, customer insight, technology, and AI to create value for customers, employees, partners, and shareholders. Within the CLT Consulting team, you will work with leading consumer goods businesses to deliver commercial transformation programmes that drive growth, improve customer experience, enhance operational efficiency, and embed AI-enabled ways of working. This role plays a key part in shaping and enhancing PwC’s AI proposition in the Consumer Goods and front-office consulting market, developing innovative offerings and accelerating AI adoption across clients and the firm. ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...