4 of 4 DemandTrendPermanent Customer Retention Jobs in Birmingham

We have a new opportunity for a passionate and self-motivated CRM Executive to take the lead in shaping and executing our client communications strategy across the entire customer journey, from lead nurturing to long-term retention. In this pivotal role, you'll drive the success of our E-Commerce and gallery objectives by delivering intelligent, personalised, and high … Mailbox, you'll be reporting to the Head of Digital Marketing, managing the roll-out of automated workflows, championing best practices, and exploring new CRM functionalities to ensure every customer touchpoint reflects the highest standards of communication. With a strong grasp of GDPR and the CAN-SPAM Act, you'll be a guardian of compliance and data integrity, playing … performance metrics, enabling data-led optimisation and refinement of future email and CRM campaigns. • Innovating and leading in CRM strategy by researching emerging trends and tools, developing strong client retention strategies to increase Customer Lifetime Value (CLTV), and contributing to the evolution of our CRM platforms and tools. What We Will Offer You: • A salary of up More ❯

and technology company who are recognised as a leader in their field. This position requires excellent communication skills, a deep understanding of managed services, and a strong focus on customer relationship management. The salary for this position is £25,000 per annum and contains many benefits. Package for a Renewals Specialist: Salary: £25,000 per annum Hours: Monday - Friday … agreements to secure renewals Identifying opportunities for upselling additional services or solutions to existing clients Key Skills and Experience of a Renewals Specialist: Previous experience in contract renewal management, customer relationship management or a related role is preferred You should be proficient in CRM and contract management software KPI driven with a focus on revenue generation and customer retention Strong communication and negotiation skills is necessary The ability to work collaboratively with cross-functional teams You should have a good understanding of managed services, IT solutions, and current technology trends If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Agency More ❯

planning meetings with clients. Influence clients to make greatest use of the platform services to deliver funding across the institution. Strategic Growth Collaborate with internal teams (e.g. product, marketing, customer success) to align the offerings with client needs. Analyse market trends, customer feedback, and competitor activity to inform growth strategies. Work with leadership team to shape and implement … the HE sector. Team Leadership Provide day-to-day support, coaching, and development for a team of account managers. Foster a collaborative and high-performing team culture focused on customer success and commercial outcomes. Support onboarding and training of new team members, sharing best practices and market … insight. Ensure consistent standards of client engagement, reporting, and account planning across the team. Revenue & Performance Management Achieve and exceed individual and team sales targets, growth KPIs, and client retention metrics. Ensure accurate CRM records are maintained, forecasting, and reporting on account and team performance. Drive operational efficiency and process improvements within the account management function. Business Development More ❯

members across the Asset Protection Group. Participate in networking events. Coordinate with operations on key client margins and mobilization timelines. Manage key accounts and support growth where applicable. Oversee customer care and retention strategies. Lead marketing activities to demonstrate ROI. Identify and support new revenue streams, such as new sectors. Provide competitor insights to the Board. Location … goals for 2025/2026. Build a robust sales pipeline (meetings, tenders, quotes). Ensure sales and marketing activities are tracked and successful. Utilize CRM systems effectively to track customer journeys. Enhance CFS's reputation and market presence in target sectors. Person Specification Self-motivated with strong commercial focus. Proven experience in selling sprinkler installations. Leadership qualities with motivational More ❯