6 of 6 Permanent Customer Retention Jobs in Birmingham

Product Manager is responsible for defining, delivering, and managing APS International Ltd's online money transfer products. The role owns the product roadmap, customer experience, and product lifecycle while ensuring secure, compliant, scalable, and innovative cross-border payment solutions. Key Responsibilities Own the product strategy and roadmap … International's digital remittance platform. Manage the end-to-end customer journey from registration and KYC to beneficiary management, transfers, tracking, and customer support. Work with engineering teams to deliver mobile and web product enhancements. Lead integrations with banks, payment gateways, card processors, mobile money operators ...

Workday EDM Forward Deployed Engineer (HCM Consultant) at Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands-on adoption, optimisation, and deep business integration of EDM from go live onwards. You will be the technical bridge between Kainos … customer; functioning as an extension of the client's internal team while maintaining close alignment with Kainos's Customer Success, Support, Onboarding, and Product functions. The Workday HCM Forward Deployed Engineer exists at the intersection of Workday Configuration, technical delivery and customer success. You will remove friction ...

customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This is a highly rewarding role offering the opportunity to work … SaaS applications.Act as the primary point of contact for customers, ensuring service commitments and business objectives are consistently achieved.Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities ...

expertise , excellent stakeholder engagement skills , and a solid understanding of SaaS, technology and digital solutions . You will play a key role in driving customer adoption, improving business outcomes, and supporting organisational transformation. Technology, SaaS & Solution Delivery Work closely with technical and product teams to understand solution capabilities. Translate … technical concepts into clear business value. Support go-to-market, customer onboarding and adoption activities. Bridge the gap between business, technology and operational teams. Contribute to the evolution of products and services through feedback and market insights. Support customers throughout the SaaS adoption lifecycle, ensuring successful implementation, engagement ...

qualification and CRM discipline Run weekly sales meetings, pipeline reviews and structured 1:1s Use scorecards covering revenue, margin, pipeline, activity, conversion and retention Turn sales data into coaching priorities and management action Strategy & Cross-Functional Working Create and execute the UK sales plan by sector, account, channel … driven Comfortable with regular UK-wide travel Success Measures Revenue growth vs target Gross margin % by income line Qualified pipeline coverage Forecast accuracy & conversion Customer retention & account growth Clear team accountability & CRM adoption Scope UK-wide, covering ITAD, recycling, data destruction, refurbishment and remarketing. ...

Coordinate with Financial Due Diligence, Corporate Finance, Strategy, Tax and sector teams to ensure joined-up insights across workstreams. Review analysis of revenue, margin, customer, cohort, pricing, retention, site or project-level performance and ensure outputs are clearly linked to the transaction narrative. Ensure analytical outputs ...