2 of 2 Permanent Desktop Analyst Jobs in Birmingham

Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior 2nd Line Support Analyst Responsibilities and Duties: Using the Incident Management tool to record … implement temporary or permanent fixes with the aim of restoring service as soon as possible. Provide support at events and meetings in line with the business requirements. Ensure that desktop security configurations and practices are implemented and maintained in line with the company s policies and procedures. Assist with the cover or overflow of Service Desk calls, ensuring they … logged in accordance with the incident management and quality management processes. Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/Senior 2nd Line Support Analyst Knowledge, Sills and Experience: At least two years' experience in a similar role. ITIL Foundation accreditation preferred. Strong knowledge of More ❯

Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior 2nd Line Support Analyst Responsibilities and Duties: • Using the Incident Management tool to record … implement temporary or permanent fixes with the aim of restoring service as soon as possible. • Provide support at events and meetings in line with the business requirements. • Ensure that desktop security configurations and practices are implemented and maintained in line with the company’s policies and procedures. • Assist with the cover or overflow of Service Desk calls, ensuring they … logged in accordance with the incident management and quality management processes. • Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/Senior 2nd Line Support Analyst Knowledge, Sills and Experience: • At least two years' experience in a similar role. • ITIL Foundation accreditation preferred. • Strong knowledge of More ❯