1 to 25 of 30 Permanent ITIL Jobs in Birmingham

years of experience in managing end-to-end release processes in complex enterprise environments. The ideal candidate will have deep expertise in ITIL-based release and change management, along with strong technical skills in Salesforce (SFDC), GitHub Actions, and server operations across Windows and Linux platforms. Responsibilities – Own and manage … Troubleshoot and resolve server-related issues across Windows and Linux environments. Maintain release documentation, including runbooks, rollback plans, and release notes. Ensure compliance with ITIL processes and organizational standards. Conduct release readiness reviews and post-implementation audits. Develop and maintain standard operating procedures (SOPs), incident response plans, and knowledge base ...

/or Octopus Deploy would be an advantage. Experience working with custom internally developed applications and interacting with development teams preferred. Knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years of experience working in an environment with: Adherence to formal change management processes. Delivery of services ...

Dashboard and visualization design (Splunk, Grafana, Kibana) Reporting and metrics Frameworks & Standards Clients Global Security Control Framework ISO 27001, NIST Cybersecurity Framework, CIS Benchmarks ITIL service management practices Change management and configuration management ...

Industrialised Delivery Model. Public Sector Fluency: Deep understanding of GDS standards and the unique challenges of government IT. Technical Acumen: Practical knowledge of ITIL, cloud-native architectures, and financial awareness of service charging mechanisms. Leadership: Expert in cross-functional collaboration and managing multidisciplinary agile teams under pressure. Communication: Ability ...

support experience in a commercial environment Experience supporting: Microsoft Office Broadband/mobile broadband EPOS or retail systems Bespoke or proprietary software Familiarity with: ITIL Foundation Remote desktop tools Incident management systems (e.g., SupportWorks, Remedy) Mobile device support (Windows, iOS, Android) BYOD environments Instant messaging/chat tools for support ...

management expertise with a proventrack record of mitigation Excellent written and verbal communication skills The ability to work collaboratively across multiple teams and disciplines ITIL Foundation or similar service management qualification (desirable) Experience in construction, building materials, or related industries(desirable) Knowledge of SAP/ERP implementations and cutovers Change ...

Computer Science, or related field (or equivalent experience). IFS certifications (functional or technical) preferred. Agile/Product Owner certifications (CSPO, PSPO) beneficial. ITIL Foundation is a plus. Personal Attributes Proactive, strategic thinker with a value-driven mindset. Highly organized and detail-focused. Comfortable working in a fast-paced, collaborative ...

process-driven, with a strong sense of ownership and accountability. Desirable Skills: • Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Associate/Expert, ITIL Foundation or Practitioner). • Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with ...

accessible language for non-technical audiences. Experience in mentoring, coaching, and developing team members. Experience working in a private healthcare clinical or IT environment. ITIL certification (required). Experience in designing and delivering application training. High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development ...

SLAs Ensure compliance with GDS, NCSC, and public sector standards Required Experience: Strong background in service or delivery management (digital or legacy) Practical ITIL knowledge and Agile/DevOps delivery experience Experience working with UK public sector environments Excellent stakeholder communication and leadership skills. Dont miss the chance to work ...

/MS) in Engineering, Information Systems, or related field. PMP certification. Experience with ERP migrations or carve-outs in M&A contexts. Familiarity with ITIL, Agile, and Lean Six Sigma methodologies. Proficiency with MS Project, Excel, Visio, Power BI, and collaboration tools. What you'll get in return 15% Bonus ...

product development, technology adoption and service innovation. · Analyse service trends and identify improvements to boost profitability and customer success. Desirable · Formal qualifications such as ITIL or PRINCE2 · Experience presenting service and performance data to senior stakeholders · Familiarity with other PSA and RMM platforms. Essential Experience · Proven background as a Technical ...

Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing ...

Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing ...

planning, and continuous improvement What You'll Bring • Delivery or customer success leadership experience within software, ERP, or tech consulting • Strong understanding of Agile, ITIL, or PRINCE2 • Proficiency with Jira, Tempo, and Confluence • Experience with ERP systems, ideally Business Central • Excellent communication, leadership, and stakeholder management skills • Customer-first, analytical ...

automation technologies . A track record of leading solution design for strategic bids or pre-sales engagements . Knowledge of enterprise frameworks (TOGAF, ITIL) and AI governance . Commercial acumen-connecting technology choices to business outcomes. Due to the nature of this role, UK Security Clearance (SC) eligibility is essential. ...

ServiceNow Certified System Administrator and/or Certified Implementation Specialist Experience with business process modelling frameworks such as BPMN or UML Familiarity with Agile, ITIL, and delivery frameworks Experience designing architectures in multi-cloud and integrated enterprise environments Strong understanding of ServiceNow scripting and customisation capabilities Ability to balance standardisation ...

practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part ...

Experience IT Service Design & Project Management Experience Experience in Introduction or Release Management Proven delivery of large-scale enterprise go-lives Strong understanding of ITIL Service Transition, change management, and release governance. Hands-on experience with ServiceNow (asset management, CMDB, incident/problem/change management). Familiarity with Jira ...

projects and firewall policy management. Hands-on experience within Algosec implementation projects. Excellent stakeholder management and communication skills. Certifications such as Prince2, PMP, or ITIL are desirable. All candidates will need to go through a background check. Must be eligible to live and work in the UK. Only successful candidates ...

Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such ...

direction, and manage trade-offs effectively. Excellent stakeholder engagement and communication skills. Track record of mentoring and developing technical teams. Relevant certifications (e.g. TOGAF, ITIL, BCS) would be advantageous. What's in It for You: Opportunity to lead high-value digital programmes within a major organisation. Flexible working options, including ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

role is pivotal in managing the full lifecycle of IT services, ensuring they are strategised, designed, transitioned, operated, and continually improved in line with ITIL best practices. You will also lead our Change Advisory Board (CAB) and oversee key processes such as Service Portfolio Management, Release Management, and Change Management. … Management: Build strong relationships with internal teams and third parties, ensuring compliance with IT policies and security standards. What We’re Looking For Qualifications: ITIL Foundation v4 (preferred) Advanced ITIL certifications (preferred) Project management certifications (desirable) Experience: Minimum 7 years in IT Service Management At least 3 years ...

design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or managerial role overseeing … ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems or processes, including ticketing platforms Knowledge of governance, due diligence, and formal IT frameworks Excellent communication and stakeholder management skills Experience in legal, insurance, finance, or a related professional services sector (desirable) Advanced ITIL certifications (preferred ...