1 to 25 of 26 Permanent ITIL Jobs in Birmingham

and methods. Must be confident to handle common security incidents independently. Must have good understanding of Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Education Requirements & Experience Minimum of 2 to 3 years of experience in the IT More ❯

Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Ability to learn forensic techniques Ability to reverse engineer attacks to understand what actions took place. Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Willingness to work in a job that involves 24/7 operations or on More ❯

such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year More ❯

projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies and Skills Innovative problem-solver with a More ❯

working with project and delivery teams who work using Agile methodology Problem solving Using logic and imagination to make sense of a situation and find an intelligent solution. Qualifications ITIL V3 or V4 foundation certification or equivalent experience of service design. Behaviours We'll assess you against these behaviours during the selection process: Working Together Communicating and Influencing Seeing the More ❯

backup solutions and security/remediation tools. Familiarity with privileged access management solutions. Linux troubleshooting skills are a plus. Experience supporting Windows, Mac, and ChromeOS. Certifications such as MCP, ITIL, CompTIA, CDRE are advantageous. Strong analytical mindset and curiosity for complex puzzles. Comfortable working in high-stakes, evolving environments. Ability to anticipate attacker moves and think strategically. More ❯

applications throughout their lifecycle. Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of desktop systems, products and services and adhering to ITIL lifecycle incident and problem management processes. Accountabilities To restore service to normal working conditions as quickly as possible. Support documentation - recording all incidents and queries. Communication - escalation of incident to More ❯

communication skills (written and speaking skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITIL Foundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To obtain SC clearance, the successful applicant must More ❯

management skills, with the ability to work well under pressure and meet deadlines. Experience with multiple Cloud software products, platforms and vendors. Demonstrable professional accreditations/certifications such as ITIL, PMP, Prince2, TOGAF, PMBOK, Azure etc. An in-depth knowledge of VDI technologies and best practices. A detailed understanding and experience of deploying applications to production environments. A knowledge of More ❯

business environment. LAN, WAN and WLAN networking technologies Cisco Switching SDWAN technologies Enterprise Wireless technologies and components VIP/SIP telephony systems (build, commission & support) Managing networks in cloud ITIL Methodology (of working to manage IT systems and services) Must have excellent stakeholder management, customer service and communication skills Contact: Please apply via the link or contact for more information. More ❯

of cloud security, governance, and performance monitoring Excellent leadership, strategic planning, and communication skills Familiarity with agile delivery, value streams, and large-scale transformation programmes Desirable: Azure certifications, TOGAF, ITIL What We Offer A unique opportunity to shape the future of our platform and services High-impact leadership role in a tech-forward organisation Drive platform modernisation, automation, and cloud More ❯

ability to stand your ground when challenged Undergraduate or equivalent degree in information technology, computer science or a related discipline; and relevant professional certifications (e.g. CISA, CISSP, CCAK, CCSP, ITIL, COBIT) preferred Interest in coding, cyber security, data analytics, as well as emerging technologies relating to artificial intelligence, cloud and robotics is an advantage How we'll support you GA More ❯

infrastructure, security, and compliance. Excellent communication and stakeholder engagement abilities. Desirable skills: Experience with MIS systems and automation tools. Familiarity with SmoothWall or similar web filtering solutions. Understanding of ITIL The successful IT Manager will be offered a starting salary of £40 45,000 plus excellent benefits including generous annual leave.. The role will require a presence on site More ❯

Application Developer, you must have proven programming skills and an understanding of systems integration would be beneficial. Essential experience Commercial application support experience Exceptional interpersonal skills A knowledge of ITIL Problem, Change and Incident management Application testing lifecycl Proven technical/development skills: - Linux, Python and XML - Perl or similar scripting language - JavaScript -any flavour As the successful Application Support More ❯

Application Developer, you must have proven programming skills and an understanding of systems integration would be beneficial. Essential experience Commercial application support experience Exceptional interpersonal skills A knowledge of ITIL Problem, Change and Incident management Application testing lifecycl Proven technical/development skills: - Linux, Python and XML - Perl or similar scripting language - JavaScript -any flavour As the successful Application Support More ❯

and workflows- Receive change requests from the business, scope requirements and tailor the system to suit business requirements - Ensure continuous improvement of the system - Ensure the system aligns with ITIL best practices Key Skills for the ITSM Tooling Specialist: - Expert in ITSM tool ideally Halo but ServiceNow or others are also considered - Experience configuring ITSM Tool - Previous experience with continuous More ❯

Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. • Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. • Incident and Problem Management - Implement and monitor robust incident and problem management practices, ensuring our … to manage risks associated with updates and modifications, enhancing the security posture and compliance. • Process Improvement - Identify opportunities for process enhancement within the ITSM tool in adherence to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. • Service Catalogue & Asset Management - Maintain and update the service … of self-service and knowledge-sharing. Essential skills required: • Technical Expertise: o Prior experience of configuring, developing and supporting ITSM tools such as ServiceNow, Halo (desirable) o Understanding of ITIL/ITSM best practice and experience with implementing ITSM processes o Proficient knowledge of SQL and HTML • Problem Solving - Analytical skills to troubleshoot and resolve complex system issue, ability to More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

someone with proven IT support experience who is keen to continue developing their technical and customer service skills in a structured, professional environment. You’ll also gain exposure to ITIL practices, remote support tools, and a variety of enterprise systems. This role will require you to be on-site, Monday to Friday out of their Rednal, Birmingham office. Please only … technical and user documentation. GCSEs in Maths and English (Grade C/4 or above). Comfortable working as part of a large, cross-functional support team. Desirable Experience ITIL Foundation qualification or working knowledge of ITIL principles. Familiarity with EPOS/retail systems and back-office software. Knowledge of Ubuntu or other Linux-based systems. Experience using agent chat More ❯

professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity to lead high-impact projects in a collaborative, hybrid-working environment. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, Data More ❯

and Azure Broad knowledge of the full project lifecycle, from requirement gathering to delivery and optimisation Excellent communication and stakeholder management skills Certifications such as CBAP, PMP, or ITIL are advantageous This is an excellent opportunity for a detail-oriented and proactive analyst to lead high-impact projects in a collaborative, fast-moving environment. The BA must come from a … Financial Services or Professional services background. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, ACCA, Financial Services, Data Analytics, Solihull, Coventry, BA, Walsall, Warwickshire Follow @erinassociates on Twitter for similar roles. Erin Associates Ltd is acting as an Employment Agency with regards this role. More ❯

will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end user requirements into a supported, secure and operational service, in alignment with current NCA operational processes. … and assuring service risks, dependencies and issues. Working with operational teams to design service wraps and processes, including incident management, change management, problem management, availability management, and other core ITIL practices: Designing and building core ITIL-based processes to support the services you are assigned to. This involves working with key stakeholders, both internally and externally, to ensure the processes … DV STRAP will be at risk of termination Person specification Experience of managing a live service: Having experience of managing a live service within a service management function, utilising ITIL-based service support processes. Experience of designing service management processes and support models: Having experience of designing service support processes and support models, including processes such as Change Enablement, Incident More ❯

similar accredited vocational work related IT qualification. *CompTIA A+ and N+ certification or an IT related relevant Diploma or equivalent industry qualification or experience. *Advanced ECDL or equivalent knowledge. *ITIL Foundation Certificate or equivalent. Desirable *Technical IT degree qualification desirable. *Office365 qualifications Experience Essential *Experience providing application support within an ICT environment. *Extensive experience of working within defined Service Level. … Agreements & Service Level Targets. *High level of understanding of ITIL processes and Service Management best practice framework. Desirable *Relevant experience gained working within an IT Service Desk/Centre Team or equivalent First level/Application/Customer support function. *Experience in troubleshooting Office365 applications Additional Criteria Essential *A positive outlook with ability to use initiative and contribute as part More ❯

must have the following skills and experience: Proven experience in leading IT support teams - across both 1st and 2nd line - in a fast-paced, customer-facing environment. A relevant ITIL qualification, a strong grasp of ITIL service management principles and hands-on experience using service and asset management tools. Strong working knowledge of contract management best-practice. Great communication and More ❯