25 of 25 Permanent ITIL Jobs in Birmingham

QRadar (key focus), Splunk, or Microsoft Sentinel. Strong grasp of network traffic analysis, vulnerability management, and ethical hacking techniques. Solid understanding of DFIR principles and evidence handling. Knowledge of ITIL processes – Incident, Problem, and Change Management. Comfortable working autonomously in a 24/7 or on-call operations environment. Excellent communication and stakeholder engagement skills. Certifications (Preferred): CISSP, GIAC (GCIA More ❯

business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and More ❯

business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and More ❯

in professional services (legal, finance, or insurance) . Strong technical skills across Windows 11, Intune, Microsoft 365, and iOS . Excellent communication and problem-solving skills; calm under pressure. ITIL Foundation certification desirable. Proactive, organised, and able to work independently in a busy environment. Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton via the VIQU More ❯

managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you’re an experienced Technical More ❯

data management, systems design, cloud, networking, and security Excellent communication and stakeholder management skills Analytical mindset with strong problem-solving ability Relevant qualifications such as TOGAF, BCS Architecture, or ITIL are desirable Degree-level qualification or equivalent experience in an IT discipline If you’re looking for a role where you can influence technical strategy, shape digital solutions, and join More ❯

SAP S/4HANA HR & Payroll or Fiori Apps 🌟 Familiarity with GDPR and data security regulations 🌟 Experience writing functional specs for ABAP development 🌟 SAP Query and reporting tools knowledge 🌟 ITIL or Agile/Project Management experience What's in it for you? 💰 £50–60k salary (depending on experience) 🏡 Remote working with occasional travel – flexibility built in 📈 Exposure to both BAU More ❯

a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY More ❯

communication skills – you'll be chatting with both techies and non-technical folks Knowledge of incident management and how to get to the root of problems Nice to have: ITIL experience or certification Familiarity with ticketing tools like ServiceNow or Jira Any scripting knowledge (PowerShell, Bash, etc.) Understanding of APIs, web services, or CI/CD pipelines Send a CV More ❯

of support documentation into the Knowledge Base Desktop Support Lead/Senior 2nd Line Support Analyst Knowledge, Sills and Experience: • At least two years' experience in a similar role. • ITIL Foundation accreditation preferred. • Strong knowledge of Office 365 (Outlook, Word, Excel and PowerPoint), document management systems, and mobile devices ( iOS) preferred. • Intune, Intra and Windows 11 knowledge. • Familiarity with Windows More ❯

the use and development of corporate student systems and experience of the management of student systems including technical environment, version management and system monitoring will be welcomed. Foundation in ITIL based service delivery is essential. Educated to degree level or above. The ideal candidate will also hold excellent verbal and written communication skills, analytical skills, be self-motivated, and be More ❯

Strong expertise in AI, data, and automation technologies . A track record of leading solution design for strategic bids or pre-sales engagements . Knowledge of enterprise frameworks (TOGAF, ITIL) and AI governance . Commercial acumen—connecting technology choices to business outcomes. Due to the nature of this role, UK Security Clearance (SC) eligibility is essential. Ready to take the More ❯

ServiceNow modules such as ITSM, ITOM HRSD * Excellent troubleshooting skills * Strong knowledge and understanding of ServiceNow best practice * Commercial experience in ServiceNow usage, Configuration and Administration * Good understanding of ITIL principles * Commercial experience within legal sector would be extremally beneficial * ServiceNow Certification such as System Administrator * Strong stakeholder management and communication skills In accordance with the Employment Agencies and Employment More ❯

maximise profit. The ability to handle difficulties, performance problems and conflict between team members. Developing and delivering service account roadmaps. Collaborate effectively across multiple teams. V3 OR V4 foundation ITIL Best Practices Please hit the button to Apply and/or Jimmy at InfraView on 020 3950 1996 for further info. If this role is not for you, please Register More ❯

network infrastructures as per best practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part of the UK Networks team, the successful More ❯

business needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to share More ❯

in creating viable solutions with a strong track record of delivering complex solutions. Solid understanding of business process modelling and solution design. Able to create accurate BPMNs, UML and ITIL documentation and other user-centric artefacts. Experience in facilitating workshops, interviews and requirements gathering sessions. Strong documentation skills, including writing user stories, functional specs, business cases, user and process journeys. More ❯

with both technical and non-technical stakeholders. Team player with the ability to work independently and collaboratively to solve problems. Degree in an IT-related discipline is preferred, with ITIL v4 and Prince2 Practitioner level qualifications desirable. Willingness to travel to other locations within the business to deliver and support projects. Why Choose This Role? Choosing this role means stepping More ❯

non-technical stakeholders. Willingness to travel to UK branches when required. Degree in IT, Computer Science, or related field (or equivalent). Certifications in CRM platforms, VoIP/telephony, ITIL, or cyber security beneficial. Hands-on, proactive technical leader. Detail-driven with a strong quality mindset. Collaborative, solution-focused approach. Ownership of systems, data, compliance, and operational performance. Flexible and More ❯

business needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we’ll be in touch to share more details. More ❯

Experience in creating dashboards and reports using Power BI. Proven ability to document policies, procedures , and technical standards. Skilled in security operations , incident response, and vulnerability management. Familiarity with ITIL v4, Agile methodologies, and SOC environments. More ❯

CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non … strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership … automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft , Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. More ❯

seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are designed, transitioned, operated, and continuously improved in line with ITIL best practices. This role involves managing the full lifecycle of IT services, coordinating the Change Advisory Board (CAB) , and overseeing a small team of Lifecycle Analysts to ensure consistent delivery … strong communication and effective service outcomes. About You 7+ years' experience in IT Service Management , including at least 3 years in a leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder … management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why Join Global, well-established organisation with strong investment in technology and service quality. Collaborative and diverse IT department with modern infrastructure and tools. Flexible hybrid working (up to 40% remote). Excellent opportunities for professional growth within an More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯

data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years’ experience as a SAP HANA Administrator. Strong background in database administration, tuning … automation and scripting for database operations. Excellent problem-solving and troubleshooting abilities. Strong communication and collaboration skills. High level of technical competence and attention to detail. Good understanding of ITIL framework and change management. Ability to summarise technical issues for non-technical stakeholders. Desirable Experience Experience with SAP upgrades (S2 to HANA). Exposure to cloud platforms and virtualisation technologies. More ❯