1 to 25 of 52 Permanent ITIL Jobs in Birmingham

Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst ITIL Foundation or similar service management qualification Project Management qualification such as Prince2 or PMP Experience with automation platforms and workflow optimization (Internal Job Level: Specialist Team Leader) IND1 Job Benefits Holiday allowance ...

functional experience implementing, supporting or optimising Oracle E-Business Suite R12 and Oracle Fusion Cloud Financials. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading an Oracle E-Business Suite ...

influence decisions, mentor others and build alignment across architecture, engineering, operations, security and service management. Broader technology and AI ecosystem Strong understanding of ITIL, ITSM, and Service Operations, including integration with platforms such as ServiceNow and enterprise operational processes. Experience architecting observability solutions across public cloud, hybrid cloud and modern ...

Management: Experience coordinating SAP configuration changes, transports and releases. Change Governance: Familiarity with CAB procedures and controlled release processes. IT Service Management: Knowledge of ITIL-aligned service management frameworks. Exposure to SAP RISE preparation, readiness assessments or related transformation initiatives. Experience managing SAP Application Management Services (AMS) providers. Experience supporting ...

engineering or Change Management activities. Understanding of application testing lifecycles and service management principles. Familiarity with methodologies such as Lean Six Sigma, design thinking, ITIL or enterprise architecture. Strong organisational skills, critical thinking and the ability to work independently when needed. Ability to build strong working relationships across Business ...

Intune or other centralised device management tools. Knowledge of Cyber Essentials, ISO 27001 or similar security frameworks. Relevant IT qualifications or certifications, such as ITIL, Microsoft, Azure, Cisco or cyber security credentials. Why join School of Coding & AI? You’ll have a direct influence on how our IT function develops ...

Solution Architect Expert, Azure Solutions Architect Expert or Azure AI Engineer Associate, Microsoft Applied Skills and Copilot certifications, Information Protection and Compliance certifications, TOGAF, ITIL, Prosci Change Management, or a recognised product management qualification. Key Skills and Behaviours Strategic thinking: you see Microsoft and market developments coming and line ...

these are essential, but any of them will help: Azure Solutions Architect Expert, Azure Administrator Associate, Azure Network Engineer Associate, FinOps Certified Practitioner, ITIL Foundation or Managing Professional, TOGAF Foundation or Practitioner, or a product management qualification (Pragmatic Institute, AIPMM or equivalent). Key Skills and Behaviours A commercial mindset ...

Azure, AWS or Google Cloud. Infrastructure as Code and network tooling, including Terraform or NetBrain. Architecture and service methodologies such as TOGAF, MBSE, ITIL or DevOps. Experience within policing, government, critical national infrastructure or another highly regulated environment. Our Package Tailored benefits make a real difference. That ...

platform certifications. Experience integrating ServiceNow with security platforms, identity services, CMDB/service data, ITSM/change, content providers or analytics platforms. Familiarity with ITIL, Scrum, SAFe or other service and delivery management frameworks. Experience with enterprise architecture, integration patterns, data governance, security controls, regulated environments, vendors, budgets or capacity ...

Supporting a medium/large scale production environment \n Exposure to AI tools and their usage for increasing work efficiency \n Knowledge of ITIL \n Decent understanding of DB Platforms - Sybase/MySQL/MSSQL - general RDBMS concepts, SQL \n Collaboration Tools - Confluence/JIRA \n Basic knowledge of/ ...

motivates people and builds high-performing teams Commercially minded, with a focus on how technology can drive business results Relevant qualifications such as ITIL, Microsoft, AWS or cyber security certifications are a bonus WHY THIS ROLE? A senior leadership role with genuine influence and a seat at the table ...

Cloud utilizing an \"As a Service\" model. #LI-EU Public Cloud (AWS, Azure, Google) Operational Tooling, Automation, Predictive Analytics, and AIOps Service Management & ITIL Service Desk and End User Workplace Services Data Centre and Private/Hybrid Cloud Operations Network and Security About Accenture Accenture is a leading global professional ...

able to build positive working relationships, encourage collaboration and support change. Experience within an IT or technical service environment is important, with knowledge of ITIL or service management principles being beneficial. You will have a proactive approach to problem-solving and continuous improvement, with a willingness to travel to other ...

Service Delivery, IT Operations or Service Management. Strong stakeholder management skills, including engagement with senior leaders. Experience managing third-party vendors and service providers. ITIL qualified. Demonstrable track record of improving service performance and operational effectiveness. Comfortable operating in a complex, fast-paced environment with a high degree of autonomy. ...

across customer environments, ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

methodology during audits, as well as providing ideas and input to the continuous improvement of audit processes Professional qualifications such as CISA, CISM, ITIL are desirable Comprehensive experience in an audit or control function Excellent knowledge of established IT disciplines, such as security, service management, operational resilience and emerging technologies ...

team with backups, recovery, and storage solutions. ✔️ Participated in IT asset inventory management. ✔️ Resolved Level 1 service desk tickets under supervision. ✔️ Gained exposure to ITIL‐based support processes. #J-18808-Ljbffr ...

Experience supporting large-scale production environments. \n \n Exposure to AI tools such as Claude and Microsoft Copilot. \n \n Knowledge of ITIL processes. \n \n Basic database knowledge - Sybase, MySQL, MSSQL and SQL. \n \n Experience with Jira and Confluence. \n \n Knowledge of Middleware technologies such as ActiveMQ ...

systems across the UK, working with our MSP and internal teams to troubleshoot complex issues and implement IT change. You will operate within ITIL, with experience in cloud infrastructure, Azure AD, automation and scripting. A driving licence and willingness to travel UK-wide are required. #J-18808-Ljbffr ...

migration and infrastructure transformation projects. Experience supporting production and business-critical systems. Experience working within managed service, consultancy, or customer-facing environments. Familiarity with ITIL-based service management processes. Desirable Skills & Experience HPE Server Hardware HPE Alletra Storage Hyper-V Failover Clustering Veeam Backup & Disaster Recovery Solutions Microsoft 365 technologies … Relevant certifications are highly desirable, including: Microsoft Azure Certifications (AZ-104, AZ-305, AZ-500 or equivalent) AWS Certifications Kubernetes Certifications (CKA/CKAD) ITIL Foundation Security Certifications (Security+, CISSP, SC-200, SC-300) Networking Certifications (CCNA, Network+) Benefits Salary negotiable 25 days annual holiday + bank holidays Company pension ...

abilities Good business knowledge and working experience in the territory of IT process improvements Strong technology systems experience such as SAP, SQL, GRC, Python, ITIL If you are interested in this position, please click to apply now or send an updated CV togareth@renaix.com (Vacancy ref: 20227) #J-18808-Ljbffr ...

seeking a Service Desk Analyst in Birmingham. The role involves being the first point of contact for customers and resolving incidents according to ITIL practices. The position requires strong customer service skills, technical knowledge, and the ability to work 24/7 in a secure environment. You'll handle logging ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

person on change for your customers and the engineers who support them. This is an ITIL 4 (Information Technology Infrastructure Library) role focused on IT services, not business change management. Key Responsibilities Act as the main point of contact for change on your assigned customers, building strong relationships and representing … indicator) reporting for your customers and train engineers on the Change Enablement process and ServiceNow. Skills, Knowledge and Expertise Essential Proven experience running an ITIL-aligned Change Enablement process, including chairing CABs and authorising changes. ITIL 4 Foundation certification. Hands-on change management experience in ServiceNow or a comparable ...