4 of 4 Permanent Incident Management Jobs in Birmingham

and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/… KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships and expectations. Ensure compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives … to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds More ❯

firm, they focus on delivering reliable and tailored services to their clients, supported by a robust and secure technology framework. Description Work with managed service provider for cyber security incident management Proactively conduct threats detection and improve threats detection and management process Conduct vulnerability assessments, ensure the remediation and recommend improvements to mitigate risks. Develop security playbooks … vulnerabilities assessment remediation Familiarity with data protection regulations and compliance requirements such as ISO27001, GDPR Solid experience in SIEM tools, preferably Microsoft Sentinel Relevant certifications are desirable. Excellent stakeholder management skill with ability to communicate technical concepts clearly to non-technical stakeholders. Job Offer Discretionary bonus scheme Hybrid role with flexible working hours ( 2 days in Birmingham office ) Permanent More ❯

they focus on delivering reliable and tailored services to their clients, supported by a robust and secure technology framework. Job Description Work with managed service provider for cyber security incident management Proactively conduct threats detection and improve threats detection and management process Conduct vulnerability assessments, ensure the remediation and recommend improvements to mitigate risks. Develop security playbooks … vulnerabilities assessment remediation Familiarity with data protection regulations and compliance requirements such as ISO27001, GDPR Solid experience in SIEM tools, preferably Microsoft Sentinel Relevant certifications are desirable. Excellent stakeholder management skill with ability to communicate technical concepts clearly to non-technical stakeholders. What's on Offer Discretionary bonus scheme Hybrid role with flexible working hours ( 2 days in Birmingham More ❯

optimisation of CI/CD pipelines to drive speed, reliability, and consistency. Manage and optimise Azure infrastructure for scalability, security, performance, and cost control. Champion modern monitoring, observability, and incident management practices to maintain high availability. Partner with engineering, architecture, and product leadership to accelerate delivery and reduce operational friction. Drive adoption of FinOps principles to balance technical … expertise in Azure Cloud, containerisation, infrastructure as code, and automation. Proven track record in designing and managing large-scale CI/CD systems (Azure DevOps preferred). Strong stakeholder management skills, with experience influencing at C-suite or senior leadership level. Demonstrated success in improving system resilience, performance, and cost efficiency. Relevant certifications (Azure, DevOps, or cloud architecture) are More ❯