2 of 2 Permanent Journey Map Jobs in Birmingham

strong facilitation skills: you can design and run workshops, design sprints, and co-creation sessions with confidence • Fluency in service design methods: blueprinting, journey mapping, systems mapping, proposition development and experience managing and leading multidisciplinary teams, with strong feedback and performance development instincts • Comfort operating ...

intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes. Leverage ServiceNow solutions to enable proactive … Your skills and experience Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows. Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment. Proficiency in JavaScript, HTML ...