2 of 2 Permanent Mac OS Jobs in Birmingham

and data security protocols. What we’re looking for: Solid experience in IT operations, ideally in a hands-on environment. Strong knowledge of Windows, macOS, Android and Google Workspace. Awareness of cloud services (particularly AWS) and network security best practices. Comfortable working across teams in a self-managed, high More ❯

You’ll Do Provide 1st and 2nd line support via phone, email and remote access Troubleshoot and resolve issues across the IT estate (Windows, macOS, Android, Intune, Azure, D365) Deliver a high-quality, empathetic service to colleagues – every time Log and manage incidents using ITIL-aligned practices Contribute to … a rota What We’re Looking For 3+ years in a 1st or 2nd line support role Strong experience in Microsoft Intune, Azure, Windows, macOS, Android, and D365 A+/MCP qualification (ITIL Foundation desirable) Proficient in diagnosing and resolving complex issues A logical, methodical approach to troubleshooting Friendly More ❯