1 of 1 Permanent Major Incident Management Jobs in Birmingham

enhance efficiency and user satisfaction. Implement and maintain ITIL best practices for the delivery of Service Desk function. Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with the ITSM team to support business users with incident and service requests. … Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues. Providing OOH Major Incident Management on a rota basis to ensure Major Incidents are managed to resolution as quickly and safely as possible. Key Experience for the Global Service Desk Manager ...