Service Desk Analyst
- Hiring Organisation
- Compass Group UK & Ireland Ltd
- Location
- Rednal, Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
identifying risks and offering creative solutions Collaborating with internal teams and 3rd-party vendors Creating and updating documentation for internal knowledge sharing Supporting office moves and IT changes Gathering data for reporting and suggesting service improvements Who you are A strong communicator with excellent customer service skills … writing clear technical/user documentation What you'll ideally bring (desirable, not essential) Previous IT support experience in a commercial environment Experience supporting: Microsoft Office Broadband/mobile broadband EPOS or retail systems Bespoke or proprietary software Familiarity with: ITIL Foundation Remote desktop tools Incident management ...