14 of 14 Permanent Performance Management Jobs in Birmingham

deskside technicians while improving how technology supports employees across a multi-location organization. This is a highly visible leadership role that combines people management, process improvement, executive partnership, and technology planning. The ideal candidate is a strong people leader who can hold teams accountable, build trust with frontline technicians … What You’ll Be Doing Lead and develop a distributed team of deskside and office support technicians across multiple locations. Provide clear direction, coaching, performance management, and accountability for the support team. Conduct performance conversations and address employee performance issues directly and constructively. Serve ...

Support Manager Number of Subordinates 5 Job Summary/Goals The Application Support Team Leader is responsible for the day-to-day leadership and management of the Application Support Team at a local level, including 1-2-1s, coaching and performance management, local-level conflict resolution … local monitoring of interfaces and Cron tasks to help ensure these run smoothly, escalating issues to the Applications Support Manager as needed. Release Management: Ensure changes and enhancements are understood with data structures in place to deliver software updates and new features. System Configuration and Administration: Ensure effective system ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … based at any National Highways office location across the UK, with some travel to attend team meetings. Responsible for the operational performance of one or more roadside technology types. For this role it will primarily be Speed Enforcements (HADECs). Analysing the performance, controlling the risks ...

latest Defensive Monitoring technologies and trends. Maintain an up‐to‐date understanding of current threats and trends in cyber crime. Produce high quality management and operational reports within agreed SLAs. Constantly strive to tune and improve alerts, playbooks, and automations. Maintain regular written and verbal communication with customers, suppliers … with Microsoft Sentinel and Microsoft Defender (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps), including deployment, configuration, and day‐to‐day operational management within an enterprise environment. Knowledge of SIEM and EDR/EPP technologies , with a particular focus on leveraging Microsoft Sentinel and Defender to deliver ...

working across data, finance, and insight, this role has responsibility for DARO’s CRM (Blackbaud CRM), associated technical systems/integrations, information management, insight & analysis, reporting, user support, and gift administration. The postholder is DARO’s systems lead, with responsibility for development and maintenance of the CRM and associated … from DARO's annual strategic plan are developed and implemented, building cross-DARO and University-wide relationships to share best practice. Systems and Information Management CRM ownership – Take overall accountability for DARO's systems (CRM, platforms, integrations), ensuring they are stable, secure, fit for purpose, and operationally effective, including ...

range of healthcare organisations. Actively identifying and progressing healthcare business development opportunities, as well as managing sales activities such as responding to RFPs, bid management, proposal writing and client presentations. Developing internal networks and maintaining excellent relationships with colleagues across KPMG, particularly across cyber, digital health, transformation, cloud, data … risk and public sector teams. Coaching and developing team members as part of our overall performance management process or on specific engagements, with a focus on building commercially confident, technically credible and sector-aware talent. Contributing to practice management, including training, knowledge management, thought leadership, propositions ...

client is a UK business software company. The Senior Product Manager for Legal is responsible for leading the strategy, delivery, commercial performance, and continuous improvement of multiple products and workflows, with a specific focus on the billing and legal accounts side of the Legal portfolio. The role balances customer … Product Manager operates across multiple products, coordinating cross-product priorities, dependencies, investment decisions, roadmaps, and go-to-market execution while coaching and developing product management capability across the team. The role plays a critical leadership position in shaping product direction, driving adoption of AI-enabled practices, and influencing senior ...

EPOS, Apps, Kiosks and digital customer journeys. Utilise data and reporting to drive continuous business improvement. Support vendors and suppliers through governance and performance management processes. Use project and task management tools, including Monday.com, to manage initiatives and priorities. Health & Safety Comply with Compass Group Health & Safety … Understanding of data security and PCI compliance principles. Strong appreciation of customer experience and operational workflows. Skills Excellent communication and presentation skills. Strong stakeholder management skills. Commercial awareness. Problem-solving and analytical thinking. Ability to manage multiple priorities and projects. Strong influencing and relationship-building skills. What ...

champion of product strategy, market-fit, and long-term business value. Operating alongside the execution-focused Product Owner (who drives technical delivery and backlog management), the Product Manager is primarily externally and commercially focused. This role is responsible for identifying customer needs, market opportunities, and competitive trends to shape … segments and industries. Partner closely with Product Marketing, Sales, Support, and Customer Success to coordinate and execute successful, highly impactful product launches. Product Lifecycle & Performance Management Establish, monitor, and analyse business-level product performance metrics, system adoption, and user behavior analytics. Act as the commercial owner ...

established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have the autonomy to challenge how things … your people, and the remainder working directly with clients and internal stakeholders. You'll own the service desk from end to end including: Service performance, SLAs, capacity and ticket prioritisation Major incidents and escalations Customer satisfaction and retention Team performance, development and resource planning Service KPIs including CSAT ...

critical for the lead role. Your role In this role you will: Line manage a team of protection and control engineers, providing mentorship, performance management, and career development support. Ensure a high level of communication, engagement, and pastoral care throughout the team. Focus on growth (recruitment, onboarding, retention … able to demonstrate a selection of the following attributes: Degree qualified in Electrical Engineering or equivalent qualifications and experience. Experience in staff development, line management, team leadership. Chartered Engineer and a member of IET is desirable. TP-141, CDAE qualifications highly desirable. Proven experience in P&C design ...

through technical leadership, proposal development, and solution architecture. Establish data engineering standards, architectural patterns, and best practices across the organisation. Lead recruitment, development, and performance management of data engineering professionals. Shape the future of Movar's data platform capabilities, including Microsoft Fabric, real-time architectures, and AI-enhanced … Proven track record of leading engineering teams and delivering complex data platforms in consulting environments. Strong commercial acumen, with experience in business development, client management, and revenue accountability. Deep expertise in cloud data architectures, particularly within Azure ecosystem. Exceptional ability to communicate technical concepts to diverse audiences, including ...

employees are the key to building customer trust and loyalty over the years. This trust and loyalty, combined with our market leading growth and performance, enables us to invest in our technology and services capabilities. Softcat are in the early stages of our Agile journey and we're still … technical direction through architectural decisions, patterns, and pragmatic trade-offs Mentor engineers through pairing, code reviews, and design discussions—focused on engineering excellence, not performance management Please see the job description for further responsibilities We'd love you to have 7+ years of hands-on software development experience ...

delivery team, including 4 direct reports and 3 wider team members.Drive data strategy, architecture, governance and data quality to enable trusted, accessible information.Own service performance, governance, risk, information security, change, incident and problem management.Manage technology suppliers, service levels, budgets and commercial performance.Drive continual service improvement, automation and standardisation … will bring:Experience leading IT service delivery, technology operations or product teams within a complex business environment.Strong people leadership experience, including coaching, development and performance management.A proven track record of delivering service improvement and measurable business outcomes.Experience managing senior stakeholders and translating business needs into practical technology solutions.Strong knowledge ...