2 of 2 Permanent Problem Management Jobs in Birmingham

Systems integration and build: SFIA Level 4 Testing: SFIA Level 4 Customer service support: SFIA Level 4 Release and deployment: SFIA Level 4 Problem management: SFIA Level 4 Knowledge management: SFIA Level 3 Key reponsibilities - Apply (SFIA Level 4): Autonomy - Works under general direction within a clear ...

infrastructure, systems, networks, and business services. Support service transition processes, ensuring documentation, procedures, and knowledge transfers are complete for seamless handovers. Champion service management processes including Change, Major Incident, and Problem Management. Be part of the weekend on-call rota to handle critical out-of-hours escalations. Support … quality procedures and best practices. What were looking for: Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange management Moderate experience with Microsoft Intune or other MDM tools Solid understanding of networking principles ...