5 of 5 Permanent Problem Management Jobs in Birmingham

packages. Manage the deployment of desktop images using VDI technologies such as VMware Horizon View. Deployment of Windows Apps using an MDM User Profile Management techniques regards to Roaming profiles, User Profile Disks and 3rd party technologies (Citrix Profile Manager/Profile unity etc.). Auto Provisioning of devices … using Azure cloud, Intune device management and dual joining of computers to on-perm AD and Azure AD. Manage all EUC service desk incidents and changes to ensure that the appropriate staff are engaged. Patch management of windows end user devices (Manage Engine). User management (Active ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide preventative management and incident response across infrastructure, cloud and modern workplace services. As a Systems Engineer within our 24x7 Operations function, you will be a capable … will work across multiple customer environments, following defined standards and runbooks, while developing breadth and depth across Windows Server, Azure, Microsoft 365 and endpoint management technologies. This is a shift-based role forming part of a 24x7 operations squad. Candidates must be willing and able to work a 24x7 ...

support and basic customer training where required . Maintain accurate technical documentation, case notes, and knowledge base articles. Identify recurring issues and contribute to problem management and continuous improvement initiatives. Technical Skills Required: Strong understanding of: VoIP technologies and call flows SIP, RTP, TCP/UDP DNS, DHCP ...