1 to 2 of 2 Permanent Problem Management Jobs in Birmingham with Remote Work Options

understand needs of non technical stakeholders will be key to success in this role. As the Transition manger you will be responsible for the management and performance of the Service Transition, Continuous Service Improvement and Problem Management functions on behalf reporting to the Head of Service Delivery. … be looking to you to put brand new processes in place as they have very limited in the way of transition process or experience. Problem management will be part of this role and they will be looking to you to create a proper ITIL based problem management … To be successful in this role you will have as much of following experience as possible: A good background in Service Transition and or Problem Management within a complex business environment. Strong ITIL knowledge. Good experience of putting Service Transition process in place and ideally an understanding of more »

with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process, Initiates problem management. Supportcontinuous process improvement … technical audiences. An innovative thinker Adept at defining & building system solutions from business requirements Experienced in creative systems design and rigorous implementation Experienced in problem analysis and solving Adept at producing high quality documentation Process orientated- capable of quality process mapping *******Please note that this is an IT position more »