1 to 9 of 9 Permanent SLA Jobs in Birmingham

to the team To ensure that team time is managed effectively The timely processing of invoices, bills and requisitions to ensure we are within SLA Supporting regional colleagues with critical tasks that support our customers Prioritising workload whilst working in a fast paced environment Fancy going home each day knowing more »

first responder to incidents in your region Diagnose on site faults, identifying root cause and implementing the desired fix in accordance with the Service Level Agreement Perform periodic maintenance of network assets as required Complete all documentation accurately and return within the communicated timeframe Ensure that all work is undertaken more »

on time Use of payroll system to run reports for tenders and due diligence Prioritising workload to meet payroll deadlines, TUPE Regulations and achieve SLA's, by planning ahead Essential Criteria: High level of diligence and attention to detail Team Worker working in a team of TUPE Officers Self-starter more »

GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »

approval/review by Client/managers Preparing draft audit and controls reports and working paper files to high quality standards and within the SLA on allocated assignments, adding value and good practice To lead and supervise more junior staff on individual assignments including staff motivation, discipline and technical audit more »

processes. Supporting and enhancing the JML (Joiners Movers and Leavers) process. Ensure the teams address all Incidents, Service Requests and Changes within pre-defined SLA's. Undertaking strategic development of the service through regular system and process reviews. Lead technical projects, office refreshes, application deployments, process changes and enhancements. Produce more »

processes Manage Active Directory, including Exchange and Azure based administrations Perform and report on internal audits and implement improvement measures Meet the IT function SLA relating to speed and quality of ticket resolution, prioritising accordingly Work on projects that will improve the functions capacity and capability alongside day-to-day more »

and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including more »

networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide 'weekly/monthly' reporting of both SLA and performance of the networking infrastructure. Working within the team to provide support of other areas of the infrastructure where appropriate. Vulnerability/Patch Management more »