4 of 4 Permanent Service Delivery Manager Jobs in Birmingham

help of a highly motivated group of technical specialists, support engineers and specialist application support staff. We are looking for an experienced ICT Service Delivery Manager to lead the service delivery and continuous improvement of high-quality digital and IT services across BSMHFT. Main duties … Lead day-to-day service delivery across ICT service desk and 2nd line support to meet agreed SLAs/KPIs. Own incident and problems, ensuring robust triage, prioritisation, communications and post-incident review. Manage service performance reporting and service review meetings with internal stakeholders ...

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure … real influence, not a reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … Purpose of the role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally ...

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure ...