IT Service Delivery Manager
- Hiring Organisation
- Akkodis
- Location
- Birmingham, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £60000 - £65000/annum car allow, bonus and benefits
candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: * Management of the IT Service Desk in alignment with ITIL principles. * Configuration and deployment management for end user compute estate. * Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT * Supplier relationship management including SLA reviews, contract review, supplier processes and documentation. * Tender and commercial Management including IT procurement and negotiations. * To support the drive of Digital Transformation and AI adoption within ...