2 of 2 Permanent Technical Specialist Jobs in Birmingham

Technical Support – Birmingham (Hybrid, £40,000) The Role We’re working with a leading global insurer looking to hire a Technical Support Specialist for their IT & Operations team in Birmingham . This role sits at the heart of their internal support function, helping onboard new users, resolving day-to-day issues, and keeping systems running smoothly. You … opportunity to do all three within a business that’s serious about technology and people. What You’ll Be Doing Act as the first line of support for all technical queries, managing and triaging tickets via Wrike Onboard new users to internal systems and provide ongoing support to existing users Troubleshoot and resolve user issues efficiently, escalating to 2nd … using Confluence Keep users informed on ticket progress and resolution updates Identify opportunities to improve support processes and overall user experience What You’ll Bring Previous experience in a technical support or IT helpdesk role Familiarity with ticket management systems (Wrike experience is ideal) Ability to create and maintain documentation in Confluence or similar Excellent communication skills and a More ❯

Your new role We are looking for someone who has Admin/Customer Service experience with knowledge of SAP and Systems The Technical Delivery Specialist will ensure that all aspect of the Supply Chain service being delivered into my client are monitored and effectively managed. You will ensure that materials are available on time and in full to … work with the other specialists within the supply chain team to ensure that we add insight into the planning Cycle and ensure the best results for Mobile Deployment. The Specialist will work with the 3rd party service providers to continuously drive improvements into the process and strive for service improvements wherever possible. The specialist will also monitor the … reporting received from the 3rd party, producing insights that allow us to inform the demand planning cycle e.g. forecast accuracy. Together with the Technical Delivery Fulfilment Specialist you will be responsible for managing the 3rd party service delivery and contract. In addition, the Technical Delivery Specialist will also be required to support other areas within the More ❯