2 of 2 Permanent Desktop Support Jobs in Bolton

Job Title: Desktop Support Technician Location: Manchester, UK About the Role: As a Desktop Support Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed … a culture of best practice. Based in our Manchester HQ, you’ll work hands-on with local teams and remotely support international offices to keep everything running smoothly. Key Responsibilities: Onboard new starters with devices and software using our standard build process Maintain the internal asset register Manage users and permissions via Active Directory and Group Policy Monitor internal … systems, including antivirus, WSUS, and third-party updates Troubleshoot hardware/software issues and coordinate with vendors as needed Configure and support VPN access for remote users Set up and maintain VLANs to ensure correct network segmentation Support and maintain virtual environments Identify opportunities to improve internal IT processes Act as an escalation point within the Infrastructure team More ❯

Title: IT Support/EUC Specialist Location: UK - Manchester Duration: 12 Months - extendable Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. … as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised …/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse More ❯