1 of 1 DemandTrendPermanent Documentation Skills Jobs in Bolton

retail environment. Key responsibilities: Work with stakeholders to capture, refine, and prioritise Salesforce requirements across Sales and Service Cloud Translate complex retail processes into actionable user stories and functional documentation Facilitate workshops, gather insights, and validate solutions with end-users and technical teams Support backlog grooming, sprint planning, and testing cycles as part of a cross-functional agile team … Ensure alignment between business outcomes and Salesforce capability through strong BA fundamentals Required Experience/Skills: 4+ years experience as a Salesforce Business Analyst on large-scale projects Background working in the retail sector or other B2C-facing environments Strong knowledge of Salesforce Sales and Service Cloud Excellent documentation skills and stakeholder engagement Experience delivering in agile More ❯