Service Delivery Manager
- Hiring Organisation
- Intercity Technology Limited
- Location
- Bolton, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £40,000
reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This role can be based in our Birmingham … issues early and improve performance over time Be the customers voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations ...