8 of 8 Permanent Service Management Jobs in Bolton

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support … others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high More ❯

IT Support/EUC Specialist Location: UK - Manchester Duration: 12 Months - extendable Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble …/Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good … exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed More ❯

business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial Performance Management : Deliver and … opportunities via pro-active whitespace, sales enablement, vendor account manager engagement, and inbound requests. Ensure relationships with key customer contacts are maintained throughout the team, to ensure excellent customer service and increase opportunity to expand the wallet share. Working across sales, marketing, the wider vendor solutions & alliances team, and through key vendors/partners, build a pipeline of Solutions More ❯

and resolution of network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays … Genuine career progression opportunities into Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family More ❯

and resolution of network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays … Genuine career progression opportunities into Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family More ❯

projects on behalf of the companies we partner with. Senior Meeting Room Technology Engineer Role summary/purpose of the job The Workplace Technology Group teams sit within the Service Delivery function and ensure that the core Workplace technology runs efficiently, reliably, and is kept up to date and continues to meet the needs of the firm. Key responsibilities … into the expansion and improvement of meeting room technology/communication platforms Undertake and advise on complex analytical tasks across engineering, business ONBS15076788/1 and delivery leadership Analyses service and component availability, reliability, maintainability, and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels, providing reports … technical guidance and training for document tools to both the wider team and business. Maintain and expand knowledge to maintain SME status in meeting room technologies Engage with project management to confirm that products developed meet the acceptance criteria and are to the required standard. Feeds into change management processes. Ensures system configuration information is complete, current, and More ❯

day to day IT operations across our Manchester office and hybrid/remote users. Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365), networks and enduser devices. IT service management: ticketing, SLAs, documentation and asset tracking. Build and execute an IT roadmap aligned to business goals and growth. Identify, evaluate and implement technologies that improve productivity, collaboration … and scalability. Advise the CPO on IT trends, budgets, risks and optimisation opportunities. Own security execution: device management, access control, patching and vulnerability management. Maintain data protection: policies, backups, disaster recovery (DR) and business continuity plans (BCP). Partner with compliance and engineering to align internal IT. Manage our thirdparty service providers (MSPs). Build vendor relationships and … you will be responsible for Availability, performance and resilience of internal IT. Overall IT security posture; GDPR, ISO 27001 and Cyber Essentials. Access control/SSO/MFA, endpoint management, patching and vulnerability remediation. Backups, DR/BCP plans and adherence to data protection policies. SLA adherence and high employee satisfaction with IT support. Cost control, procurement and ROI More ❯

Manager, Contact Centre solutions, and IPT systems within an enterprise environment. Key Responsibilities: Support and manage Cisco telephony and contact centre platforms. Act as technical lead on projects and service improvements. Collaborate with internal teams and external partners. Deliver clear communication to stakeholders during changes or go-lives. Essential Skills: Cisco Call Manager, Contact Centre & Unity expertise Endpoint device … management (desk phones, Jabber, Webex) Experience with VMware, Putty, and monitoring tools Strong communication and stakeholder engagement Familiarity with ITIL processes and service management tools (e.g., Freshservice) Desirable: M365 (Teams/Teams Phone), AD/Azure AD, SCCM Experience with BTS (e.g.Atereo) platform If you are an experienced Telephony Engineer who is available for a 12-month More ❯