5 of 5 DemandTrendPermanent Customer Service Jobs in Borehamwood

We are seeking a highly organised and proactive individual with a passion for outstanding customer service to join a growing service department team based near Elstree. You will support the efficient running of service operations, collaborating with engineers and internal teams to drive quality outcomes. Please note this is a full-time office-based role working … Monday to Friday 8.30-5.30 with 1 in every 4 weekends, when working a weekend you get time off during the week. Key Responsibilities as a Service Desk Coordinator: Plan and coordinate reactive jobs to meet SLAs. Ensure legal compliance and timely completion of all planned works. Monitor project scope, cost, and resource allocation to maintain quality standards. Support … service desk operations, ensuring smooth communication and workflow. Highlight and address concerns promptly with management. Assist with contracts, focusing on process efficiency and team collaboration. Manage resources, plan job schedules, and prioritise emergency work as needed. Maintain accurate data for reports and ensure customer satisfaction. Qualifications/Skills required for the role of Service Desk Coordinator: Strong More ❯

Salary : £25,000 – £30,000 DOE + Excellent Benefits Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service Are you passionate about Microsoft 365 and looking … developing and supporting our people. We’re growing, and we’re looking for a 1st Line Technical Support Analyst with hands-on Microsoft 365 knowledge to join our friendly Service Desk team. What you’ll be doing as our 1st Line IT Support Analyst: Acting as the first point of contact for clients, resolving inbound support tickets and calls. … Troubleshooting and supporting Microsoft 365, Azure, Intune, Windows Servers, and networking tools. Monitoring proactive alerts and carrying out preventative maintenance (backups, patching, disk space checks, etc). Delivering outstanding customer service while developing your technical expertise. Working with the latest technologies: Microsoft 365, Azure, Intune, Windows, macOS, networking & server tools. What we’re looking for To hit the More ❯

tailored training plan including official vendor certifications Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Technical Lead at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing … dynamic environment, and want to be part of a company that values expertise and growth, this role is perfect for you. Role Summary The Technical Lead will lead the Service Desk team and provide technical guidance. You will act as the ultimate point of escalation for complex incidents, define and maintain the technical BAU stack, implement proactive monitoring, and … ensure client security. You will also be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. More ❯

tailored training plan including official vendor certifications Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Technical Lead at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing … dynamic environment, and want to be part of a company that values expertise and growth, this role is perfect for you. Role Summary The Technical Lead will lead the Service Desk team and provide technical guidance. You will act as the ultimate point of escalation for complex incidents, define and maintain the technical BAU stack, implement proactive monitoring, and … ensure client security. You will also be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. More ❯

be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support tickets via phone, email, and service desk system Diagnose and resolve basic hardware, software, and network issues Escalate unresolved issues to 2nd/3rd line support as needed Set up and configure new user accounts … and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills A genuine interest More ❯