1 of 1 DemandTrendPermanent Incident Management Jobs in Bournemouth

make a real impact. You'll also contribute to continuous service improvement and help shape the future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLA’s and performance KPI’s To ensure incidents … technical and user support to meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management What do you need to thrive? Good standard of education including A levels or equivalent Previous call centre or Service desk/IT support experience A good More ❯