AI Technical Customer Support
- Hiring Organisation
- Circana
- Location
- Bracknell, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
internal and external clients by troubleshooting AI technical issues and ensuring seamless operation of Circana products and services. This position requires strong problem-solving skills, excellent communication, and a deep understanding of the company's offerings. By addressing client concerns promptly and effectively, the role helps maintain high levels …/L3 teams when needed. System Monitoring: Monitor AI applications and pipelines for errors, anomalies, or downtime, ensuring proactive resolution before clients are impacted. Documentation: Create and maintain knowledge base articles, troubleshooting guides, FAQs, and client training materials. Feedback Loop : Gather client feedback and relay it to product ...