1 of 1 Permanent Management Information System Jobs in Bracknell

optimization. Incident Management : Track, prioritize, and manage support tickets from intake to resolution, escalating to L2/L3 teams when needed. System Monitoring: Monitor AI applications and pipelines for errors, anomalies, or downtime, ensuring proactive resolution before clients are impacted. Documentation: Create and maintain knowledge base articles … closely with product managers, engineers, and customer success teams to ensure client satisfaction and issue resolution. Required profile Bachelors degree in computer science, Information Technology, Engineering, or related field (or equivalent hands-on experience). Prior experience in technical support, help desk, or client success roles (ideally with ...