Bradford, south west england, united kingdom Hybrid/Remote Options
Kelda Group Limited
Desk queue and prioritise tasks effectively. Resolve incidents using problem-solving skills and escalate when needed. Support onboarding of new services in line with the Service Introduction Process. Follow ITIL-aligned incident management processes. Maintain and promote the IT knowledgebase and self-help materials. Ensure compliance with KPIs, SLAs, and security policies. Deliver excellent customer service across all support channels. More ❯
Understanding of various IT Software and Hardware Microsoft 365 Active Directory Excellent communication and problem solving skills Relevant certifications would be desirable – CompTIA A+/Network+, Microsoft 365 certified, ITIL 4 Foundation etc. The company offer an excellent package and are hoping to hold interviews during the last week of November, with it being a one stage face-to-face More ❯
relationship management skills Hands on experience of IT infrastructure to include cloud technologies, physical servers, networking, cyber security and storage Expertise in Azure, MS 365 and AD Accreditation on ITIL, Prince2, APM would be highly desirable. This role does necessitate travel to sites throughout the UK and as such a valid driving licence is required. In return, you will be More ❯
and Confidentiality, Attentive to details and able to accurately record data Knowledge of a range of relevant hardware and software environments, gained through qualification or equivalent experience Knowledge of ITIL Service Management Knowledge of remote user technologies Knowledge of remote user technologies Qualifications Essential GCSE Math's and English (A-C) or equivalent. Customer service trained or equivalent experience Higher … National Certificate/Diploma or equivalent or relevant experience Desirable ITIL Foundation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous More ❯
matter and your commitment to fulfilling this requirement promptly Person Specification Qualifications Essential G.C.S.E (or equivalent) at level C or above in the following subjects: English, Mathematics, Science Desirable ITIL Service Management Foundation Certificate Accreditation relating to Microsoft Training Essential To be trained to a sufficient level to be able to provide break/fix intervention on: ? Laptop Computers ? Desktop … to date relevant experience in same or similar role Person Specification Qualifications Essential G.C.S.E (or equivalent) at level C or above in the following subjects: English, Mathematics, Science Desirable ITIL Service Management Foundation Certificate Accreditation relating to Microsoft Training Essential To be trained to a sufficient level to be able to provide break/fix intervention on: ? Laptop Computers ? Desktop More ❯
