bradford, yorkshire and the humber, united kingdom
UST
experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure and meet deadlines If you're More ❯
a 3rd line level Strong technical expertise and problem-solving skills Ability to communicate complex technical concepts to varied audiences Experience delivering IT projects in complex environments Knowledge of ITIL frameworks and governance processes Familiarity with AI technologies and their ethical deployment is highly desirable What you'll get in return You'll be part of a supportive and innovative More ❯
bradford, yorkshire and the humber, united kingdom
Netcompany UK Limited
as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels of understanding are maintained with the client and suppliers through regular and ad-hoc meetings. Key Responsibilities Acts as … Meetings. Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem Management Process. Qualifications Considerable experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment ITIL Foundation V4 or equivalent experience Self-motivation, flexibility, initiative, and integrity are required to ensure that our clients and the More ❯
