2 of 2 Permanent SLA Jobs in Bradford

technical requirements. Within this role, the IT Manager will: Act as the primary relationship owner for the MSP Chair weekly service reviews and monitor SLA compliance Maintain service quality metrics Coordinate critical incidents and user escalation Drive forward continuous improvement Track IT expenditure against budget, maintain the IT asset register ...

information. Person Specification Experience Essential Experience of working in an IT Service Desk environment. Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary. Skills Essential Ability to follow scripted solutions to resolve incidents at the point of contact Ability to plan, organise and prioritise … broad range of complex activities to meet tight SLA and KPI deadlines. Ability to take ownership and be able to communicate escalations to a range of stakeholders. Specialist knowledge of Desktop hardware, software, printers and associated peripherals support within a server and client domain/workgroup environment Excellent written ...