IT Service Desk Analyst
- Hiring Organisation
- Bradford Teaching Hospitals NHS Foundation Trust
- Location
- Bradford, BD9 6RJ, United Kingdom
- Salary
- £28392.00 to £31157.00
value people Experience Essential Experience of working in an IT Service Desk environment. Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary. Skills Essential Ability to follow scripted solutions to resolve incidents at the point of contact Ability to plan, organise and prioritise … broad range of complex activities to meet tight SLA and KPI deadlines. Specialist knowledge of Desktop hardware, software, printers and associated peripherals support within a server and client domain/workgroup environment Ability to take ownership and be able to communicate escalations to a range of stakeholders. Excellent written ...