Senior Technical Support Engineer
Brecon, Powys, Wales, United Kingdom
Sanderson Recruitment
Senior Technical Support Engineer Brecon (Hybrid) £40,000 - £50,000 Full UK driving licence is required A long-standing IT business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins. This customer first business is seeking a 'cloud first' Senior Technical Support Engineer (primarily focused on the Microsoft platform … . Working alongside a small team you will work together to realise the business potential, providing exceptional service to clients, and contributing to the company's development and brand. Senior Technical Support Engineer Key Responsibilities: Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on Microsoft 365, Exchange online, SharePoint, Teams, and Intune. Deliver IT … IT knowledge. Responding to technical support requests within agreed SLAs. Ensuring IT systems meet industry best practices. Managing client expectations and ensuring timely resolution of issues to their satisfaction. Senior Technical Support Engineer Experience Required: Similar experience working in a MSP Excellent communication (verbal and written) and customer service skills. Extensive experience delivering IT support via remote and on-site More ❯
Employment Type: Permanent
Salary: £50,000
Posted: