Group Customer Insights & Reporting Specialist
- Hiring Organisation
- Safetykleen
- Location
- Brentford, England, United Kingdom
reporting that help teams understand what drives churn, loyalty, and service delivery outcomes. Create clear reporting that connects performance across touchpoints (commercial → onboarding → service delivery → ongoing relationship). KPI Definition & “Customer Health” Measurement Define and implement KPIs such as NPS, customer satisfaction, service completion vs SLAs, and leading indicators ...