Knowledge Manager (Contact Centre / CX)
Brentwood, Essex, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Longreach Recruitment
improve all non-phone support content across the Zendesk platformHelp Centre articles, emails, live chat, and self-service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. More ❯
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted: