2 of 2 Permanent Customer Service Jobs in Brentwood

Hybrid working available A fantastic opportunity has arisen to join a fast-growing FinTech company transforming the payments space! Due to exciting business growth, we are seeking a Technical Customer Support Officer with strong payments experience to join this team. You will be the first point of contact for customers, ensuring smooth payment experiences and providing expert technical support … the SaaS platforms and API-driven services. You’ll troubleshoot issues, manage support tickets, and work closely with internal teams to resolve complex queries. Candidates must have payments and customer service experience. Key Responsibilities of the Payments Support Officer to include: Serve as the first point of contact for inbound customer calls and emails, ensuring prompt and … Gather detailed forensic information during support interactions (timestamps, API request/response, error codes). Assist customers in understanding API documentation and implementing integrations. Collaborate with internal teams (Development, Customer Success) to resolve complex technical issues and improve processes. Contribute to knowledge base articles and maintain accurate documentation. Requirements for the successful Payments Support Officer: Experience in customer More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯